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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - Sun Mountain Lodge Winthrop, WA - **Company:** Hotel Equities - **Location:** Winthrop, WA, United States - **Salary:** $80,168.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Domain Controllers, Antivirus Softwares, Application Performance Management, Business Systems, Profiling, Computer Networks, System Configuration, Desktop Virtualization, Disaster Recovery, Hard Disk Drives, Information Technology Audit, Networking Hardware, IPTV, Virtual Private Networks (VPN), Microsoft Office, Nagios, Network Configuration and Change Management, Network Architecture, Networking Basics, Network Monitoring, PCI Data Security Standards, Wide Area Networks, Wireless Networks, Image Acquisition, Software Licensing, Data Logging, Network Switches, Firewalls (Computer Science), Computer Equipment, Information Technology, Network Server - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0964f6101408bfbe ## About the Role High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards preferred. This job requires the ability to perform the following: * Background in highly available systems and image capture/management systems. * Extensive knowledge on Active Directory, Management and Implementations. * Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software., * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Basic math skills are used frequently when handling cash or credit. * Problem-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including nights, weekends and/or holidays ## Description As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort. Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. * A warm personality, attentive and smartly presentable. * Committed to delivering high levels of customer service. * Responds courteously and efficiently to queries and problems from guests and system users. * Ensures cleanliness of all data equipment and computer rooms. * He / She must be a self-starter, alert, energetic, responsible and flexible. * Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. * Ability to troubleshoot hardware and software problems. * Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. * Should be capable of doing Root Cause Analysis on a problem. * Must know the Network fundamentals, general network setup and device configuration. * Good knowledge of server hardware, Disk storage technology, I/O devices. * Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios). * Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. * Background in highly available systems and image capture/management systems. * Extensive knowledge on Active Directory, Management and Implementations., * Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives. * Prepare Policy & Procedures for the IT Department and for the user department. * Managing Disaster Recovery Process and ensuring regular daily backup is taken. * Anti virus setup and day to day support. * Able to plan, assign and take the report from the IT team. * Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. * Ensure that policies and procedure relating to PCI compliance are updated. * Maintains a system error / progress log book and deals with reported problems. * Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. * Monitors and maintains proper inventory of hardware and software license. * Is aware of IT Security Policies and ensures implementation through regular staff training. * Keep updated with latest hotel technology and security risks on a regular basis. * Able to perform other IT or Systems related task assigned by the management. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Profiling Symfony & PHP apps with Blackfire](https://www.wearedevelopers.com/videos/265-profiling-symfony-php-apps-with-blackfire) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Minimising the Carbon Footprint of Workloads](https://www.wearedevelopers.com/videos/1198-minimising-the-carbon-footprint-of-workloads) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)