> Markdown version of [/jobs/ext/2579142-experience-design-vice-president-platform-designer-customer-acquisition-onboarding](https://www.wearedevelopers.com/jobs/ext/2579142-experience-design-vice-president-platform-designer-customer-acquisition-onboarding). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Experience Design, Vice President- Platform Designer, Customer Acquisition & Onboarding

- **Company:** JPMorgan Chase & Co.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Computer Literacy, Web Content Accessibility Guidelines, Website Wireframe, Enterprise Software Applications, Service Stack, Microservices
- **Published:** August 10, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27923515/Experience-Design-Vice-President-Platform-Designer-Customer-Acquisition-Onboarding-New-York-New-York-7463

## About the Role

* 5+ years of experience or equivalent expertise in user experience design or similar roles

 * Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

 * Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

 * Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

 * Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

 * Design leadership or managerial experience

## Description

As the Experience Design Vice President for Customer Acquisition & Onboarding, you will define UI systems, reusable patterns, and the design framework supporting Customer Acquisition & Onboarding. In addition to these core responsibilities, you may also support other key products, including Fraud, Credit Journey, and Cross-Journey Onboarding Experiences. This VP-level platform designer role sets the strategic direction for scalable, cross-LOB experiences and partners with senior product and engineering leaders to elevate consistency and quality across the customer journey., * Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas. Shape and communicate a clear product vision that aligns with business goals and user needs.

 * Define, build, scale, and maintain UI systems, reusable patterns, and design frameworks that support cross-LOB experiences and drive consistency and efficiency across products.

 * Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions for key touchpoints and enterprise-level applications.

 * Champion inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.

 * Collaborate with product, engineering, and other partners to integrate user experience design into development processes, ensuring seamless and customer-centric solutions.

 * Analyze market trends, gather user feedback, and leverage data insights to inform design decisions and optimize user experiences across platforms and channels.

 * Lead and mentor design teams, fostering growth, collaboration, and a positive team culture.


## Related Videos

- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [Microservices: how to get started with Spring Boot and Kubernetes](https://www.wearedevelopers.com/videos/242-microservices-how-to-get-started-with-spring-boot-and-kubernetes)
- [Introducing a Digital Service Catalog for speed and scale](https://www.wearedevelopers.com/videos/763-introducing-a-digital-service-catalog-for-speed-and-scale)
- [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey)
- [Building high performance and scalable architectures for enterprises](https://www.wearedevelopers.com/videos/19-building-high-performance-and-scalable-architectures-for-enterprises)
- [Cloud Chaos and Microservices Mayhem](https://www.wearedevelopers.com/videos/104-cloud-chaos-and-microservices-mayhem)

## Related Articles

- [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility)
- [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Are design and development really just the same thing?](https://www.wearedevelopers.com/magazine/520-are-design-and-development-really-just-the-same-thing)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)