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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of Technology Operations - **Company:** McNees Wallace & Nurick LLC - **Location:** Pittsburgh, PA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Law Practice Management Software, Cloud Computing, Cyber Security, Disaster Recovery, Information Sciences, Virtualization Technology, Computer Network Operations, Computer Network Technologies, Information Technology - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a0c96598825d7398 ## About the Role * Bachelor's degree in Information Science, Information Technology, or a related field, or an equivalent combination of education and experience. * 10+ years of progressive IT experience, including at least 5 years in a leadership or management role. * Demonstrated experience in strategic planning, project management, and process improvement. * Strong leadership, coaching, and team-development capabilities. * Excellent communication, stakeholder management, and relationship-building skills. * Service-oriented mindset with a focus on delivering an exceptional user experience. * Working knowledge of enterprise networking, virtualization, endpoint management, and information security best practices. * Strong experience with Microsoft Azure, Microsoft 365, network technologies, conference systems, and security foundations. * Proven success managing SLAs, KPIs, operational budgets, and technology service delivery. * Relevant certifications such as ITIL v4 Foundation, PMP, Microsoft Azure certifications, Security+, or CISSP are preferred. * Experience in a law firm or professional services environment is preferred, including familiarity with legal technology platforms. * Ability to support critical incidents outside normal business hours and travel occasionally to regional offices as needed. ## Description * Lead, mentor, and develop teams across technology training, service desk, and cloud & infrastructure operations. * Foster a culture of accountability, continuous improvement, collaboration, and operational excellence. * Partner with the CIO to establish operational priorities, budgets, and technology roadmaps aligned with firm objectives. * Oversee the successful delivery and adoption of new technology initiatives and organizational change management efforts. * Manage vendor relationships, contract negotiations, and service level performance. * Define, monitor, and report on KPIs and SLAs across technology operations. * Lead workforce planning, hiring, employee development, and succession planning initiatives. * Serve as a key liaison between IT and business stakeholders to ensure technology solutions support evolving organizational needs. * Drive automation and AI-enabled operational improvements that enhance efficiency and reduce resolution times. * Ensure effective technology onboarding, user training, and ongoing educational programs that maximize technology adoption and proficiency. * Oversee the delivery of responsive, high-quality end-user support and continuous improvement of the IT service management program. * Guide cloud infrastructure strategy, network operations, security, disaster recovery, business continuity planning, endpoint management, and compliance initiatives. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Should Tech Managers Be Developers First? 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