> Markdown version of [/jobs/ext/2579832-it-helpdesk-technician-ii](https://www.wearedevelopers.com/jobs/ext/2579832-it-helpdesk-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician II - **Company:** O'Neill Beverages Co. LLC - **Location:** Parlier, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $58,968.0 - $69,992.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Cyber Security, Web Portals, Azure Active Directory, Remote Service Software, Software Deployment, Microsoft InTune, Information Technology, Deployment Automation, User Accounts - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b17bbfbc5015108d ## About the Role To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Required Education and Experience: * Associate's degree in IT or a related field, or equivalent professional experience * 2 to 4 years of hands-on IT support experience, including direct experience administering or supporting Microsoft Intune and the Microsoft 365 environment * Basic knowledge of Microsoft Office Suite, Windows 10 and 11, and iOS (iPhone, iPad); working familiarity with Microsoft Entra ID and endpoint/remote support tools * Experience supporting customers over the phone, in person, and remotely Required Skills & Attributes * Strong customer service orientation with a track record of resolving issues with diplomacy and tact * Excellent written and verbal communication skills, with the ability to work well across departments * Strong organizational and interpersonal skills * Comfortable managing many tasks at once in a fast-paced, detail-oriented environment. * Versatile and flexible, with a willingness to work through constantly changing priorities Preferred/Nice to Have * Bachelor's degree * A+ or comparable certification (required within six months of hire if not already held). * Progress toward MD-102 (Endpoint Administrator) or MS-102 (Microsoft 365 Administrator) certification. ## Description The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Support and Troubleshooting * Provide first-contact support for incoming requests by phone, web portal, email, and chat, ensuring issues are handled courteously, quickly, and effectively. * Diagnose and resolve hardware, software, connectivity, and identity issues (Microsoft Entra and M365), working each issue through to full root-cause resolution rather than just routing it elsewhere. * Build rapport with service desk customers and ask the right questions to get to the real problem quickly. * Test fixes to confirm an issue is actually resolved before closing it out. * Perform routine maintenance on workstations, printers, and other equipment. * Act as the point of contact with third-party vendors when needed. Device and Account Management (Microsoft Intune) * Manage day-to-day Intune administration, including device enrollment, configuration and compliance policies, application deployment, and Autopilot provisioning. * Monitor device compliance across all locations and fix non-compliant or misconfigured devices. * Handle routine Microsoft Entra ID and M365 administration, including user accounts, group membership, and device access. * Partner with the Cybersecurity Specialist to keep endpoints patched, hardened, and compliant, including deploying updates and resolving known vulnerabilities in a timely way. * Deploy pre-packaged software using our distribution tools as requested. * Support onboarding and offboarding of personnel from an IT systems perspective. * Maintain accurate equipment and asset inventory records. Documentation and Process Improvement * Document IT processes and keep SOPs current as our tools and workflows evolve. * Build help sheets and FAQs for end users, and contribute to our internal technician knowledge base. * Spot recurring problem categories and recommend process or configuration changes that reduce overall ticket volume. * Flag emerging incident trends to the rest of the team. * Research solutions using internal and external knowledge bases as needed. * Suggest ways we can keep improving how the team operates. * Take on other related duties as needed to support the team. * Identify and implement sustainable practices within the team/department to align with the company's environmental goals., * Perform some repetitive motion activities. * Coordinate multiple tasks simultaneously. * Occasionally lift, move, carry, and stack boxes up to 40 lbs. * Maintain focus and attention to detail in a fast-paced environment. * Ability to manage prolonged screen time effectively without compromising productivity or attention to detail. ## Related Videos - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)