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# IT Service Desk Technician, 99 Main Office

- **Company:** Foodland Super Market, Ltd.
- **Location:** Honolulu, HI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Software, Computer Equipment, Information Technology
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=349fb2d63724fd80

## About the Role

* Demonstrated knowledge of Windows Operating Systems
 * Demonstrated knowledge of Microsoft applications
 * Must provide remote application support
 * Excellent communication skills
 * Strong problem-solving skills
 * Highly organized, with strong attention to detail and ability to multitask and manage time wisely
 * Ability to work as part of a team in a fast paced, deadline driven environment
 * Ability to work independently with minimal supervision

Education/Experience:

 * Must have experience with PC hardware
 * 1 or more years of service desk (help desk) experience required
 * 1 or more years of customer service experience required
 * Associate's degree, A+, or similar technical certification preferred

Working Environment:

 * Most work takes place in an office environment, but some required work may take place in non-standard workplaces, possibly stores.
 * Some inter-island travel may be needed.

Mental Demands:

 * Must be able to effectively problem-solve based on data.
 * Must be able to comprehend, remember and implement processes, procedures.
 * Must be able to learn new tasks, adapt to changes, and stay updated with industry trends.
 * Must be able to maintain focus on all tasks.
 * Must be able to read, interpret and respond to reports, emails, or other written materials.

Physical Demands:

 * Frequently sits, performs desk-based computer tasks, and stands and/or walks for long periods in stores.
 * Must be able to lift 50 pounds.

Communication Demands:

The position requires talking and listening to employees, supervisors, executives, and outside trade persons/vendors; written communication to employees, supervisors, executives, and outside persons/vendors; receiving and responding to written or verbal requests; reading; writing., Required

 * Customer Service
 * Service Desk (Help Desk)
 * PC Hardware

## Description

* Answer end user telephone calls and emails in a prompt and professional manner
 * Accurately record incident information using the Service Desk ticketing system
 * Troubleshoot point-of-sale, application, hardware, telephone, and network incidents
 * Escalate incidents to level 2 based on initial troubleshooting
 * Computer and general IT equipment repairs
 * Load Windows computers and applications based on specified company configurations
 * Prepare point-of-sale system equipment
 * Travel to company locations to perform break/fix work and troubleshoot incidents related to hardware, services, and network
 * Applicant must have a valid Driver's license and have reliable transportation
 * Must be able to work nights and weekends as needed


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