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# IT Support & Service Technician

- **Company:** Omer Nelson Electric Inc.
- **Location:** Ashland, WI, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Android Software Development, Apple IOS, Apple Mac Systems, Software Documentation, Computer Networks, Databases, Computer Literacy, System Configuration, Custom Software, Data Integrity, Data Recovery, Disaster Recovery, Microsoft Office, Network Administration, Malware, Gsuite
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d134af3594197569

## About the Role

* Experience: 2+ years of combined IT education or professional tech support experience.
 * Core Technical Skills: 1+ years of experience with computer networking, Windows environments, and Microsoft Office.
 * OS Proficiency: Practical knowledge of macOS, iOS, Android, and Google Workspace environments.
 * Communication: Exceptional interpersonal skills with a proven ability to train users of varying ages and tech skill levels.
 * Logistics: Valid driver's license preferred; ability to lift and carry up to 20 pounds of equipment.

Professional Attributes

 * Autonomy: Strong self-management skills to balance ticket queues, project work, and client visits independently.
 * Problem Solving: Natural curiosity to research solutions for novel, complex, or evolving technical bugs.
 * Attention to Detail: Meticulous approach to documenting system states and adhering to operational policies.

## Description

We are seeking an adaptable, service-oriented IT Support & Service Technician to maintain system infrastructure and provide high-touch technical guidance to our team and clients. In this role, you will balance field support, remote troubleshooting, and systems administration. You will act as a trusted technology advisor to the local community and our internal leadership, Technical Service & Support

 * Troubleshoot & Repair: Resolve hardware damage, remove malware/PUPs, and execute data recovery protocols.
 * System Deployment: Configure new devices with recovered data, custom software, and specialized hardware.
 * Field Support: Travel to local residential and commercial client sites for hands-on installations and service.
 * Warranty Management: Process vendor and manufacturer warranties via phone, chat, and online portal systems.

Client Consulting & Training

 * Technical Translation: Explain complex IT issues to non-technical users to empower their digital literacy.
 * Sales Advisory: Assist clients with hardware selection, software sourcing, and ideal tech ecosystem configurations.
 * Relationship Management: Build long-term trust to uphold our regional reputation for excellent customer service.
 * Leadership Guidance: Advise executive leadership on emerging technologies to guide strategic decision-making.

Infrastructure & Operations

 * Network Administration: Install, update, and monitor company software, hardware, and network pipelines.
 * Data Integrity: Oversee and test routine backup architectures and disaster recovery procedures.
 * Continuous Improvement: Partner with software providers to optimize internal applications and databases.
 * System Documentation: Maintain precise system configuration blueprints, ticketing records, and schedule logs.


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