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# Service Desk Monitoring Technician

- **Company:** HTG, Inc.
- **Location:** Portland, OR, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Application Performance Management, Databases, Issue Tracking Systems, Networking Hardware, Server Administration, Web Applications, SolarWinds (Software), Network Server
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e238b5c17450359e

## About the Role

* 3-5 years in a technical support role
 * Experience with monitoring ticket systems and working with end users
 * Experience with working with a ticketing system in the last 5 years
 * Excellent customer service, written and verbal communications skills
 * Experience with documenting processes and workflows

## Description

HTG is looking for an experienced technician to provide after hours Server Monitoring services for one of our enterprise clients. This is a remote position working with the clients server team to initiate, monitor and trouble shoot server operations, and assist end users and resolve tickets as needed.

Duties include:

 * Monitoring Servers, network equipment, and critical web applications with Solarwinds. Troubleshooting or routing issues as they arise.

 * Monitor and Troubleshoot servers that fail to install patches, Work with internal teams to setup out-of-band patching to reinstall the patches again.

 * Monitoring application scripting environment in Stonebranch. Resolving issues or routing as needed.

 * Taking end user support calls and troubleshooting as needed.

 * Facilitate communication between multiple teams when priority issues arise.

 * Creating Active Directory groups, file shares, shared email addresses, or distribution lists.

 * Adding or removing users from Active Directory groups, database membership, shared emails, or software roles.


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