> Markdown version of [/jobs/ext/2580028-executive-it-support](https://www.wearedevelopers.com/jobs/ext/2580028-executive-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Executive IT Support - **Company:** Success Academy Charter Schools - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $140,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Cyber Security, Multi-Factor Authentication, Virtual Private Networks (VPN), Network Connections, Remote Access Technology, Webcast, Microsoft InTune, Casper Suite, Multiplatform - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c8dfc813672d43b ## About the Role * Experience: Minimum of 5 to 7 years in enterprise IT support, with at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment. Technical Mastery: * Advanced troubleshooting proficiency in macOS, iOS, Windows 11, and Microsoft 365 ecosystem. * Experience with enterprise Mobile Device Management (MDM) platforms (e.g., Intune, Jamf). * Familiarity with modern enterprise video conferencing hardware and room systems (Crestron, Logitech, Teams Rooms). * Solid understanding of enterprise networking, VPNs, and secure remote access protocols. Soft Skills: * Impeccable communication and interpersonal skills with a calm, patient demeanor under pressure. * High emotional intelligence and the ability to anticipate executive technology needs proactively. * Uncompromising integrity and commitment to data privacy and discretion. ## Description SA is seeking a Senior IT Executive Support Specialist to deliver white-glove, high-touch technology support for our C-suite executives, board members, and key stakeholders. This role goes beyond traditional helpdesk support; it requires a blend of advanced tecnical expertise, absolute discretion, and exceptional emotional intelligence to ensure seamless, zero-friction technology experiences for our leadership team., VIP Technical Support & Resolution * Provide concierge-level, priority technical support for all executive hardware, software, mobile devices, and home office setups. Troubleshoot complex issues across multi-platform environments (macOS, Windows, iOS, Android) with minimal downtime. Manage high-priority incidents with urgency, root-cause analysis, and clear, non-technical communication tailored to executive preferences. Executive Collaboration & AV Systems * Oversee and support high-stakes boardroom meetings, hybrid conferences, and live webcasts (utilizing Microsoft Teams, Zoom, and enterprise AV hardware). Ensure flawless audio-visual, display, and network connectivity before and during critical executive presentations and board sessions. Proactive Infrastructure & Security * Coordinate device provisioning, secure configuration, and lifecycle management for all executive assets. Partner with the Cybersecurity team to enforce stringent security policies (e.g., MDM, multi-factor authentication, endpoint protection) without disrupting executive workflows. Conduct regular preventive maintenance on executive hardware and communication channels. Discreet & Available Service Delivery * Handle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards. 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