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# NOC Technician I

- **Company:** TGIPOWER, LLC
- **Location:** Cherry Hill, NJ, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Remote Desktop Services, Computer Network Operations
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc42bb2aa4a9e3c7

## About the Role

* High school diploma or GED; Associate degree in IT preferred.
 * 1+ year of experience in Help Desk, NOC, or IT support role.
 * Familiarity with Windows OS, remote desktop tools, and IT fundamentals.
 * Desire to grow within a structured NOC environment.

Preferred Skills & Experience:

 * CompTIA A+ (required or in progress)
 * CompTIA Network+ (preferred)
 * NinjaOne Foundations (preferred)

Soft Skills:

 * Strong communication and collaboration.
 * Attention to detail with commitment to accurate documentation.
 * Eagerness to learn and adapt in a fast-paced enviorment

## Description

Position Summary: The NOC Technician 1 provides frontline support within the Network Operations Center and is responsible for monitoring infrastructure alerts, handling initial troubleshooting steps, and escalating issues to senior NOC staff when necessary. This entry-level position is ideal for individuals starting their IT career who are eager to learn core MSP operations, monitoring platforms, and client onboarding tasks.
Roles and Responsibilities:
Alert Monitoring & Remediation

 * Monitor real-time alerts from NinjaOne and other integrated platforms.
 * Respond to standard incidents such as low disk space, offline devices, or failed backup notifications.
 * Perform documented first-line troubleshooting steps.
 * Escalate unresolved alerts to NOC Technician II or NOC Engineers.

Onboarding & Configuration Support

 * Assist in onboarding tasks under the direction of senior technicians.
 * Deploy monitoring agents and validate basic connectivity.
 * Review onboarding runbooks and maintain checklist compliance.

Ticket Documentation

 * Accurately document actions and updates in ConnectWise Manage.
 * Follow escalation workflows and time entry standards.

Tool Proficiency

 * NinjaOne RMM: Alert triage, basic remediation, and agent status checks
 * ConnectWise Manage: Ticket handling and note
 * Acronis: Monitor backup status (basic awareness)


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