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# IT Support Engineer

- **Company:** Apicha Community Health Center
- **Location:** New York, NY, United States
- **Salary:** $50,003.0 - $59,925.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software Applications, Microsoft Basic Data Partition, Health Informatics, Data Transmissions, Text Processing, Local Area Networks, Office Suite, SQL Databases, Information Technology, Hardware Infrastructure, User Accounts
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=608ec483a0df897f

## About the Role

such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed.

Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a
good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required

## Description

Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools


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