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# Technical Support Specialist

- **Company:** AFSCME
- **Location:** Washington, DC, United States
- **Salary:** $49,920.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Outlook, Databases, Computer Literacy, Issue Tracking Systems, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=51dc7d4df4bc2d51

## About the Role

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients., * Bachelor's degree in IT or computer science preferred

 * Communication skills
 * High computer proficiency
 * Desktop support experience

## Description

* Help customers troubleshoot issues with their hardware
 * Transfer customers to another department or specialist when necessary
 * Order replacement products or components
 * Track customers helped in our support database


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