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# Technical Support Agent (Video)

- **Company:** Brivo
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Linux, Issue Tracking Systems, Zoho Office Suite
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68181876e4569f7d

## About the Role

* Excellent verbal and written communication skills
 * Excellent interpersonal and customer service skills
 * Professional and pleasant telephone manner
 * Ability to explain technical issues to technical and nontechnical employees and customers
 * Strong analytical and problem-solving skills
 * Proficient with or the ability to quickly learn an array of hardware and software
 * Intermediate knowledge of networking
 * Intermediate knowledge of Linux
 * Minimum of two years of relevant experience

## Description

This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Austin, TX headquarters. The available shifts are Monday through Friday with the opportunity for occasional overtime on Saturdays and Holidays., * Accepting support requests from several channels (chat, phone, email)

 * Effective management of multiple cases using the Zoho Desk ticketing system
 * Providing support to the Inside Sales and Sales Engineering Teams
 * Testing and evaluating new technologies
 * Developing camera support files
 * Performing other related duties as assigned


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