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# Remote M365 Specialist

- **Company:** COMPUTER HALE INC.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $312,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Microsoft SharePoint, VPN Clients, Microsoft InTune, Microsoft Onedrive
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=489fb44cdaa9c09a

## About the Role

This role is built for someone who lives and breathes Microsoft 365. You'll be the front line for end users across Exchange Online, Teams, SharePoint, OneDrive, and Intune, handling day-to-day support tickets with speed and clear communication. Strong M365 admin skills matter more here than deep networking chops. You should be comfortable troubleshooting under pressure, explaining things simply to non-technical users, and keeping tickets moving without babysitting., * 2-4 years in IT support or help desk, MSP experience strongly preferred

 * Deep, hands-on M365 admin experience required (not just user-level familiarity)
 * Microsoft certifications a plus (MS-900, MD-102, or similar)
 * Knowledge of Autotask a plus
 * Knowledge of Datto RMM a plus
 * Knowledge of Intune a plus
 * Basic networking troubleshooting (DNS, DHCP, VPN client issues) helpful, not a core requirement
 * Reliable home internet and dedicated remote workspace required

APTITUDE & INTERPERSONAL SKILLS

 * Client first mindset
 * Strong written and verbal communication (this matters more remote, not less)
 * Self-starter, comfortable working autonomously
 * Good multi-tasking and ticket triage instincts
 * High degree of confidentiality and punctuality
 * Ability to work well with a fully distributed team

KEY PERFORMANCE INDICATORS

 * Ticket close rate >96%
 * Avg resolution time <30 minutes
 * Reactive ticket volume <15% of total
 * Minimum 32 billable hours/week
 * Client satisfaction, * Customer service: 6 years (Required)

## Description

* M365 administration: Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD)
 * Intune device management and enrollment
 * Security tooling awareness: Defender for Business, Conditional Access, ThreatLocker
 * DAILY time entry accounting for at least 8 hours
 * Documentation of client environments
 * T&M service requests
 * Backup maintenance and monitoring alerts (Datto RMM)
 * Configuration/troubleshooting of Outlook, MS Office Suite
 * Add/remove users, manage licensing, group permissions, mailbox config
 * Takes ownership of tickets through to full resolution


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