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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Petfolk Inc. - **Location:** Charlotte, NC, United States (Remote available) - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Collaborative Software, Computer Networks, Identity and Access Management, Issue Tracking Systems, Software Engineering, Os Ticket, Information Technology, Atlassian Tools, Gsuite, User Administration, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ded9f817dc2bcbf4 ## About the Role * Basic knowledge of IT systems, networks, and software, with a keen interest in access management. * Strong problem-solving skills and attention to detail. * Good communication and interpersonal skills. * Ability to work effectively in a team. * Familiarity with ticket resolution systems and processes is a plus. * Google Workspace * JIRA (Atlassian), * Degree in Information Technology, Computer Science, or related field, or equivalent experience. ## Description This is a Remote- but MUST live in the Charlotte, NC area The IT Specialist is a critical role within Petfolk, responsible for maintaining, supporting, and optimizing our IT infrastructure and ensuring smooth day-to-day technology operations across the organization. This role involves troubleshooting hardware and software issues, managing network systems, and providing exceptional technical support to team members. The IT Specialist will also assist in implementing new technologies, maintaining cybersecurity protocols, and ensuring compliance with organizational IT policies. A proactive problem-solver, the IT Specialist plays a key part in driving operational efficiency and supporting the technological needs of a fast-growing, innovative company. Schedule: Friday-Tuesday (Wednesday & Thursday off) 8am to 5pm EST, * User Access Management: Manage user accounts, including setting up, modifying, and deactivating accounts in line with company policy and security guidelines. * Troubleshooting and Repair Assistance: Assist in diagnosing and resolving basic hardware or software issues, providing first-level support. * Ticket Resolution: Efficiently handle and resolve IT support tickets, prioritizing according to urgency and impact, and escalate complex issues to senior staff. * System Maintenance and Monitoring: Conduct routine checks on computer systems and networks to ensure optimal performance and security. * Installation and Configuration Assistance: Help set up new systems and configure hardware and software, focusing on user access needs. * Documentation and Record Keeping: Maintain detailed records of user access changes, IT issues, and resolutions for future reference. * Learning and Skill Development: Actively engage in learning new technologies and IT procedures, especially in access management and support ticket systems. * Collaboration and Communication: Work closely with the IT team to ensure seamless user access and effective resolution of IT issues. * Support IT Projects: Provide support in various IT projects, particularly those involving access management and support systems enhancements., * This job will be 100% remote with time being spent in clinics and in our headquarters office as needed. * Requires a dedicated workspace with reliable internet access. * While the position is remote, it involves regular virtual communication through video conferencing, email, and other collaborative tools. Travel Required: * This position requires minimal travel, up to 10%, to our headquarters office for in-person meetings and to our pet care centers in order to familiarize yourself with projects and ensure timelines are met. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [A Developer's Framework for Any Tool Migration](https://www.wearedevelopers.com/videos/2035-a-developer-s-framework-for-any-tool-migration) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)