> Markdown version of [/jobs/ext/2580280-it-technical-support-specialist-mpls-and-st-paul-area](https://www.wearedevelopers.com/jobs/ext/2580280-it-technical-support-specialist-mpls-and-st-paul-area). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Specialist (MPLS and St. Paul area) - **Company:** HVG SYSTEMS, LLC - **Location:** Golden Valley, MN, United States - **Experience:** Experienced - **Salary:** $47,500.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Documentation, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Multi-protocol Systems, Microsoft Office, Windows Servers, Networking Basics, Networking Cables, NT File System (NTFS), Remote Desktop Services, TCP/IP, Windows Desktop, Wi-Fi Technology, Wireless Application Protocol (WAP), Software Troubleshooting, Information Technology, Gsuite, Firewall Services Module, Terminal Servers - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e88ab264549eeb12 ## About the Role * Installing and troubleshooting Windows based PCs and related hardware and software * Knowledge and experience with Windows Desktop (Windows 10 & Windows 11), Microsoft Office 2016-2019, Microsoft365, Google Workspace, and basic networking knowledge * Microsoft 365 user's setup and support * Windows Server level one support (Knowledge in Active Directory usage, Exchange users' management, NTFS permissions) * Working with desktop imaging and multiple installation profiles checklists * Ability to install, configure, and troubleshoot Wi-Fi technologies (WAPs & connected devices) * Basic wiring and network cabling understanding * Able to address and remove viruses and malware * Able to install and resolve printers and MFPs (local/network/remote) issues * Experience with setting and supporting secure VPN/MFA and Remote Desktop connection (client and terminal server environment) * Knowledge and experience working with networks using DNS/DHCP/TCPIP Must Have: * Willing to travel to local clients' offices as needed * Exceptional interpersonal and communication skills * Ability to present yourself and our company professionally at all times * Ability to keep up with technical innovation and trends in IT support * In depth knowledge of computer hardware and software * Ability to determine IT needs and train end-users * 3-5 years of IT experience * Able to work with the team and independently * Able to develop user documentation for clients * Valid MN driver license & proof of insurance * Reliable car * Clean background check and driving record * US Citizen, * Must own a reliable car with car insurance and MN driver license * Must be a US Citizen (clients security requirement) Experience: * IT support: 3 years (Required) * Windows: 3 years (Required) ## Description * Provide technical support and assistance to end-users in the MPLS and St. Paul area. * Manage computer systems and ensure their smooth operation. * Troubleshoot software issues, including Microsoft Office applications. * Assist with computer networking, VPN, and firewall configurations. * Resolve hardware and software problems, including Mac OS troubleshooting. * Deliver exceptional customer service while addressing IT support requests. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)