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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Bank IT Help Desk Specialist - **Company:** Southwest Bank - **Location:** Odessa, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Procurement Software, Remote Service Software, ServiceNow IT Service Management, Information Technology - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d2c019388a8374df ## About the Role * High School Diploma or equivalent required; Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred. * 1-2 years of experience in IT help desk or technical support role preferred. * Strong understanding of Microsoft Windows, Office 365, remote support tools, and networking fundamentals. * Experience with ticketing systems and basic documentation practices. * Banking or financial industry experience a plus. Physical Requirements * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 25 pounds at times. * Occasional travel between bank locations may be required. * Must be able to bend, crouch, and crawl when installing or troubleshooting hardware. * Manual dexterity to operate tools, computers, and standard office equipment. ## Description The IT Help Desk Technician serves as the first line of technical support for SouthWest Bank staff by providing prompt, courteous, and effective assistance for IT-related issues. This role is responsible for troubleshooting hardware, software, and network problems, maintaining accurate support records, and ensuring minimal disruptions to daily banking operations. The technician will work collaboratively with internal teams and external vendors, while also contributing to IT projects, documentation, and user education., * Technical Support: Provide frontline IT support for hardware, software, printers, phones, mobile devices, banking systems, and network issues for both local and remote users. * Issue Resolution: Troubleshoot and resolve technical problems efficiently; escalate complex issues to higher-tier IT staff or vendors as needed. * User Training: Assist users in learning and navigating IT tools; create basic training documents or user-friendly guides. * System Maintenance: Perform routine IT maintenance tasks such as software updates, patching, system reboots, and antivirus checks. * Hardware & Software Procurement: Assist in acquiring, setting up, and configuring new computers, peripherals, and software for employees. * Ticket Management: Log, prioritize, and manage incoming support requests using the designated IT ticketing system; track and follow up on open items. * Communication: Translate complex technical information into understandable language for end-users; provide clear and timely updates on issue resolution. * Collaboration: Work with internal IT teams and external vendors to coordinate upgrades, troubleshoot shared issues, and implement system enhancements. * Documentation: Maintain up-to-date records of IT support tickets, system configurations, processes, and resolutions to build a reliable knowledge base. * Special Projects: Participate in IT projects including software rollouts, system migrations, and infrastructure improvements. * Other Duties as Assigned: Support departmental or company-wide technology initiatives and tasks as requested. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)