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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Principal Professional Services Consultant - **Company:** Genesys Telecommunications Laboratories, Inc. - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Expert - **Salary:** $135,600.0 - $238,600.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Agile Methodology, Artificial Intelligence, Amazon Web Services, Microsoft Azure, VoIP, C Sharp (Programming Language), Cloud Computing, Cloud Computing Security, Computer Programming, Computer Networks, Continuous Integration, Software Debugging, DevOps, Disaster Recovery, Distributed Systems, Session Initiation Protocols, Performance Tuning, Scripting, Google Cloud, Enterprise Software Applications, Genesys, System Availability, Multi-Cloud, Containerization, Kubernetes, Information Technology, Terraform, Api Management, Docker - **Published:** August 6, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17838977?backUrl=%2Fcareer%2F17838977%2FSr-Principal-Professional-Services-Consultant-Georgia-Atlanta ## About the Role * Bachelor's degree in Engineering, Information Technology, or a related field * 8+ years of experience delivering complex enterprise software or cloud-based solutions * Proven experience in customer-facing roles, including managing complex stakeholder relationships and challenging scenarios * Strong expertise in cloud platforms such as AWS, Azure, or Google Cloud * Deep understanding of containerization technologies including Docker and Kubernetes * Solid experience with SIP, voice technologies, and omnichannel customer experience platforms * Demonstrated ability to design and implement scalable architectures across distributed systems * Strong analytical, problem-solving, and debugging skills in complex environments * Experience with Agile methodologies and participation in iterative delivery models * Excellent communication skills with the ability to engage both technical and business audiences effectively, * Experience with Genesys platforms, including Genesys Engage, Genesys Cloud, or multi-cloud deployments * Knowledge of DevOps practices, including CI/CD pipelines, automation, and infrastructure as code * Familiarity with Terraform, particularly within Genesys Cloud environments * Experience with API management, networking concepts, and cloud security best practices * Proficiency in programming or scripting languages such as Java, C#, or similar * Experience designing reusable tools, utilities, or frameworks to improve delivery efficiency * Understanding of enterprise integration patterns and large-scale system deployments ## Description * Lead end-to-end architecture and delivery of Genesys customer experience solutions, ensuring scalable, resilient, and high-performing implementations * Drive technical strategy and design across multi-cloud environments, enabling seamless integration of voice, digital, and AI-driven channels * Facilitate customer workshops and discovery sessions to align business objectives with technical solutions and long-term transformation goals * Influence cross-functional teams, including SMEs, product owners, and engineering, to deliver cohesive and high-quality project outcomes * Define and oversee implementation standards, ensuring adherence to best practices in DevOps, CI/CD, and cloud-native architecture * Identify project risks early and implement mitigation strategies that protect delivery timelines and customer satisfaction * Mentor and guide technical consultants, strengthening team capability and driving consistent delivery excellence * Optimize system performance and reliability by implementing high availability, disaster recovery, and zero-downtime deployment strategies, * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. 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