> Markdown version of [/jobs/ext/2580554-it-support-specialist-retail](https://www.wearedevelopers.com/jobs/ext/2580554-it-support-specialist-retail). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Retail - **Company:** BIJORA, INC. - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Information Systems, Information Technology Operations, Network Security, Network Troubleshooting, Network Protocols, Shopify, Wireless Access Point, Network Routers, ServiceNow IT Service Management, Tablet Computers, Firewalls (Computer Science), Information Technology - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2e8518b45d5eff7f ## About the Role * Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. * 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment. * Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. * Strong problem-solving skills with the ability to troubleshoot complex IT issues with minimal supervision. * Excellent written and verbal communication skills to collaborate effectively with store staff and the broader IT team. The Ideal Candidate * Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). * Demonstrates a proactive approach to identifying and resolving store-level IT issues. * Has a strong understanding of retail IT systems and processes, with the ability to minimize operational disruptions. * Exhibits excellent organizational skills, attention to detail, and strong follow-through on tasks and projects. * Is comfortable working independently and managing responsibilities without direct supervision. * Brings a positive, can-do attitude and takes ownership of store-level IT operations. ## Description AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment., * Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues. * Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems. * Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently. * Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets. * Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance. * Monitor and administer store networks, resolving connectivity issues and maintaining network security. * Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff. * Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality. * Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. * Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed. * Troubleshoot network issues, including replacing and configuring access points and firewalls. * Understand network protocols and provide technical support to store associates to maximize system uptime. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [WeAreDevelopers LIVE - Markdown, Liquid and Checkouts](https://www.wearedevelopers.com/videos/1814-wearedevelopers-live-markdown-liquid-and-checkouts) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)