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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician I - **Company:** Electra Vehicles, Inc. - **Location:** Boulder, CO, United States - **Experience:** Starter - **Salary:** $43,680.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, User Authentication, Bash Shell, Microsoft Outlook, Issue Tracking Systems, Windows PowerShell, Azure Active Directory, Retail Software, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Servicenow - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6ac158e70376264f ## About the Role * High school diploma or equivalent * 1+ years of work experience * A genuine interest in technology and a desire to build a career in Information Technology * Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner * A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills * Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel) * Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments * Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members * Comfortable working collaboratively in a team environment while also completing assigned tasks independently * Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies * Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds) What we want you to bring to the team: * 2 + years previous Help Desk, desktop support, retail technology, or customer service experience * Exposure to macOS in a business or educational environment * Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools * Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms * CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress) * Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills ## Description * Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups * Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions * Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup * Support hardware lifecycle tasks - receiving, inventorying, and preparing Lenovo laptops and other IT equipment * Escalate more complex issues to senior technicians and engineers with clear, well-documented notes * Keep our knowledge base and end-user guides current as you learn * There is the possibility for a compensated on-call rotation with this position to support our industrial ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)