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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Systems Analyst - **Company:** Big Geyser Inc - **Location:** Hunter, NY, United States - **Experience:** Experienced - **Salary:** $66,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Azure, Microsoft Outlook, System Configuration, Desktop Computing, Information Technology Operations, Network Troubleshooting, Network Connections, Microsoft SharePoint, Wi-Fi Technology, Internet Protocol Telephony, Warehouse Management Systems, Information Technology, Laptops, ManageEngine - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=566148e87156fa3e ## About the Role * Experience. 3-5 years of hands-on IT support experience, ideally in a multi-site, distribution, logistics, or warehouse environment. * Core skills. Hands-on experience supporting and administering Windows OS and applications; Microsoft 365 (Outlook, Teams, SharePoint, OneDrive); iOS and Android devices; printers/copiers; and hardware setup and provisioning. * Systems. Working knowledge of Azure, Active Directory, and Exchange; Mobile Device Management (MDM); and VOIP phone systems. * Ability to learn. The capacity and curiosity to learn how our various systems work and to keep growing your skills as you go. * ERP a plus. Experience with an ERP or Warehouse Management System is a plus; we use VIP and will provide training. * Problem-solver. Excellent analytical, critical-thinking, and problem-solving skills, with strong attention to detail and a methodical work style. * People-first. Strong customer-service and interpersonal skills, with the ability to explain technical concepts in plain language. * Organized. Strong written and organizational skills, with the ability to document accurately and meet deadlines. * Self-starter. Self-motivated, able to work independently and as part of a team. * Education. Associate degree in Computer Science or a related field, or equivalent work experience. * Physical. Able to lift at least 40 lbs. * Bonus points. Familiarity with Wi-Fi and access-point deployments, inventory controls, warehousing/logistics, basic accounting/finance, or beverage/food distribution are all pluses. ## Description The IT Operations Systems Analyst is an experienced technology generalist who provides support across the entire company while serving as the primary on-site IT resource for our newest facility in Brewster, NY. This is a hands-on role for someone with three to five years of support experience who can independently diagnose and resolve a wide range of hardware, software, mobile, and network issues and keep a busy distribution site running. Day to day, you will support employees with their computers, mobile devices, printers, and everyday software; log and track every issue in our helpdesk ticketing system; document how each was resolved; and keep local equipment and IT supplies organized and accounted for. You will resolve most issues on your own and partner with our Managed Service Provider and Senior IT on the more complex ones. We move fast and our systems evolve, so we are looking for someone with the capacity and curiosity to learn how our various platforms work and to keep growing their skills as they go. This role reports to the Vice President of IT., * Own the front line. Serve as the primary on-site point of contact for employee technology questions, problems, and requests across the company, with a primary focus on the Brewster location. * Troubleshoot end to end. Independently diagnose and resolve issues with desktops, laptops, mobile devices, email, printers, network connectivity, and other peripheral equipment. * Work with our MSP. Partner with our Managed Service Provider (Flexible IT) to troubleshoot and resolve PC and network issues. * Collaborate with Senior IT. Work with Senior IT to troubleshoot mobile devices, applications, and broader systems issues. * Support the ERP. Support users in our ERP system (VIP): resolve everyday and recurring issues and escalate deeper problems, building your knowledge of the platform over time. 2. Ticketing & Documentation * Track everything. Log every issue and request in our helpdesk ticketing system (ManageEngine ServiceDesk Plus), track each incident through to resolution, recognize high-priority tickets, and respond within expected timeframes. * Write it down. Document troubleshooting steps and resolutions clearly, contributing to a reliable, reusable knowledge base for the team. 3. Local Assets & IT Supplies * Provision and configure. Set up, image, and provision PCs, laptops, mobile devices, and printers; support the Mobile Device Management (MDM) solution and help deploy applications, security, and device policies. * Own the local assets. Manage local IT assets at Brewster - tag, track, and maintain an accurate hardware and software inventory. * Keep supplies stocked. Manage IT supplies and consumables (toner, cables, accessories, spare peripherals) - monitor stock levels, reorder as needed, and keep the supply area organized. * Procure and retire. Assist with the procurement and disposal of computers, devices, printers, and other equipment. 4. Onboarding, Collaboration & Improvement * Support the people. Collaborate with departments onboarding and offboarding - deploy and collect end-user equipment and accounts - and communicate clearly with all levels of staff. * Back up the team. Assist the VP of IT and team members with maintenance and upkeep of the network and with IT projects and rollouts. * Improve operations. Create and improve procedures and forms that make IT operations run more smoothly. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)