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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Application Support Engineer - **Company:** Mantech International Corporation - **Location:** Chantilly, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Amazon Web Services, Software Applications, Microsoft Azure, Cascading Style Sheets (CSS), Software as a Service, Databases, Data Validation, Data Integrity, Database Queries, Programming Tools, Issue Tracking Systems, NoSQL, Standard Sql, Web Applications, Datadog, Cloud Platform System, Postman, Bug Reporting, Information Technology, Enterprise Integration, Restful APIs, Splunk, Servicenow - **Published:** August 10, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2917551142-2 ## About the Role * Bachelor's degree in Information Technology, or Computer Science, or Management Information Systems (MIS) or in equivalent technology degree and 4+ years of experience in a technical support role specifically supporting software applications, SaaS products, or web-based platforms or High School Diploma and 10 + years of experience. * Strong foundational knowledge of SQL (or NoSQL) to query databases for data verification and troubleshooting. * Familiarity with HTML, CSS, JavaScript, and browser developer tools (Inspect/Console) to diagnose front-end application behavior. * Understanding of RESTful APIs and experience using tools like Postman or log viewers (e.g., Splunk, Datadog) to investigate application errors. * Familiarity with cloud-based architectures (AWS, Azure) and how modern SaaS web applications function. * Experience using enterprise support platforms such as ServiceNow., * Relevant technical certifications such as CompTIA A+, Network+, or Security+, or the ability to obtain a certification within 6 months of start date. * Demonstrates a logical approach to problem-solving and an innate curiosity to figure out why an application is behaving unexpectedly. * Excellent written and verbal communication, with the ability to explain technical workflows and workarounds clearly to non-technical users. * Exhibits a strong desire to help people, showing patience and professionalism when dealing with frustrated users during critical software disruptions. Clearance Requirements: * Must hold an active TS/SCI clearance with Polygraph Physical Requirements: * Must be able to remain in a stationary position 50%. * Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. * Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. * Must be able to exchange accurate information in these situations. ## Description In this role, you will be the dedicated technical expert for our custom software applications. Your primary focus will be assisting enterprise clients and internal users with complex software configurations, application errors, data inquiries, and integration workflows., * Diagnose, isolate, and resolve complex application errors, workflow interruptions, and software anomalies reported by users. * Write basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues. * Review and analyze API payloads, webhooks, and third-party integration logs to identify where data exchanges are failing. * Own technical issues from initial report through to resolution by documenting detailed troubleshooting steps, customer communications, and root causes within the ticketing system. * Replicate and document verified software defects with clear technical evidence (logs, reproduction steps, environment details) for escalation to the Product and QA engineering teams. * Create and maintain user-facing help articles, FAQs, and internal knowledge base documentation regarding application features and updates. ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Grappling With Clunky Old Software? 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