> Markdown version of [/jobs/ext/2581162-it-support-technician-business-applications](https://www.wearedevelopers.com/jobs/ext/2581162-it-support-technician-business-applications). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Business Applications - **Company:** Teufelberger Fiber Rope Corporation - **Location:** Fall River, MA, United States - **Salary:** $52,000.0 - $65,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Access, Microsoft Windows, Business Software, Microsoft Servers, SAP (Applications), Servicenow, User Accounts, Vmware - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3365580425a3c8d5 ## About the Role We are looking for a practical and service-oriented IT all-rounder who combines hands-on end-user support with a strong interest in business processes and applications, especially SAP. The role is well suited to a candidate who is eager to learn and grow into a trusted local application and key-user contact., * Associate degree, vocational training, or comparable practical experience in IT, business information systems, or a related field, required. * Initial experience in IT support, workplace support, business applications, or another customer-facing technical role; suitable internships or practical project experience may also be considered, required. * Broad basic knowledge of Windows workplaces, Microsoft 365, common business software, networks, user accounts, and IT troubleshooting, required. * Strong service mindset, clear communication, structured problem-solving, reliable follow-through, and good documentation habits, required. * Interest in manufacturing and business processes, with the ability to learn independently and collaborate with distributed teams, required. * Ability to communicate effectively verbally and in writing and flexibility for occasional coordination with European colleagues, required. * Experience as an SAP user, key user, super user, junior business analyst, or application support colleague, preferred. * Experience with manufacturing, planning, materials, warehouse, quality, sales, or finance processes, preferred. * Experience with ServiceNow or another IT service management tool, preferred. * Exposure to Microsoft server technologies, VMware, endpoint administration, or basic network troubleshooting, preferred. * Experience with user training, documentation, testing, or coordination of small work packages, preferred. ## Description * Provide responsive first-line support for workplace hardware, software, Microsoft 365, connectivity, printers, mobile devices, and standard business applications. * Support employees with day-to-day questions in SAP and other applications; understand the underlying business need, resolve within the role's knowledge level, or escalate with clear information. * Develop practical knowledge of relevant manufacturing and administrative processes and act as a link between site users, business key users, and central IT teams. * Manage incidents and service requests transparently in the IT service management system, including documentation, user communication, and follow-up. * Create and maintain user guides, knowledge articles, local procedures, and handover documentation. * Support local testing, user training, communication, and rollout activities for centrally managed changes and projects. * Coordinate business requirements and recurring user issues with the responsible process owners and central specialists. * Work closely with the other on-site IT colleague and provide mutual backup for daily operations and absences. * Follow Group IT standards for security, access, purchasing, change management, and support processes. * Other duties as assigned ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Robots are coming into the wild! 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