> Markdown version of [/jobs/ext/2581176-information-technology-helpdesk-client-support-onsite-national-capital-region](https://www.wearedevelopers.com/jobs/ext/2581176-information-technology-helpdesk-client-support-onsite-national-capital-region). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Information Technology Helpdesk & Client Support - Onsite, National Capital Region

- **Company:** Bluepath Labs
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $64,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Issue Tracking Systems, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d48372eea4d925d7

## About the Role

+ U. S. Citizen.
 + Top Secret clearance with SCI eligibility.
 + High School Diploma or GED
 + Three (3) years of experience providing enterprise IT helpdesk or desktop support services.
 + Experience troubleshooting Windows workstations, printers, scanners, and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics; and providing customer support in a professional environment.
 + CompTIA A+ Certification (or equivalent)

Preferred Qualifications:

 * Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related field
 * Experience supporting Department of War organizations, using ticketing systems, Microsoft 365 environments, and helpdesk trend analysis/reporting
 * Security+ certification

## Description

The Information Technology HelpdeskClient Support will serve as the first point of contact for all IT issues related to workstations, printers, scanners, and other peripherals maintained, Responsibilities: The Information Technology HelpdeskClient Support will support tasks such as:
*

 + Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary.
 * -Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive -measures.
*

 + Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the Month Status Report.


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