> Markdown version of [/jobs/ext/2581213-managed-services-engineer-enterprise-access-management](https://www.wearedevelopers.com/jobs/ext/2581213-managed-services-engineer-enterprise-access-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Managed Services Engineer - Enterprise Access Management - **Company:** Imprivata, Inc. - **Location:** Waltham, MA, United States - **Experience:** Experienced - **Salary:** $124,000.0 - $134,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, System Configuration, Fat Client, Hyper-V, Identity and Access Management, Lightweight Directory Access Protocols (LDAP), System Center Configuration Manager, Windows Servers, Citrix Systems, Systems Integration, Virtualization Technology, Enterprise Software Applications, Information Technology, Landesk, Integration Frameworks, Vmware - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=19b6a609b88c1437 ## About the Role * Bachelor's degree in computer science, engineering, business, or a related field preferred. * 5+ years of software-industry experience implementing enterprise software packages or custom systems. * 3+ years of experience implementing or administering Imprivata products in a healthcare setting; Imprivata certification preferred. * Strong proficiency in Microsoft Windows Server, Active Directory, LDAP, Group Policy, and domain architecture and integration design. * Experience with mobile devices, mobile device management (MDM) solutions, and Imprivata Mobile Access Management preferred. * Experience with IAM products. * Experience with virtualization platforms such as VMware, Hyper-V, and Citrix, including thin-, zero-, and thick-client environments. * Experience with client software deployment and packaging using tools such as SCCM, LANDesk, and Active Directory Group Policy. * Demonstrated leadership, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. * Self-motivated, customer-focused professional with a track record of delivering responsive, high-quality service in complex enterprise environments. * Ability to travel to onsite meetings as needed up to 25%. ## Description The Enterprise Access Management Managed Services Engineer is responsible for supporting the implementation and leading the ongoing administration of Imprivata's product platform, cloud-hosted or installed on-premises at customer sites. This role requires this individual to perform complex technical analysis, workflow analysis, implementation planning, hands-on technical configuration, as well as providing ongoing project planning, communications, and consultative guidance to the customer such as ensures maximal value delivery and return on investment (ROI) to the customer. This position will be called upon to provide overall technical leadership and deep subject matter expertise, assist with the training of new team members, create and pilot new services offerings, and lead large, complex strategic customer engagements., * Perform remote and onsite solution assessments, including annual clinical walkthroughs, and provide strategic recommendations that maximize customer value while clearly communicating technical information in customer-friendly terms. * Build lasting relationships with key customer owners and executive, clinical, and partner stakeholders. * Own the customer lifecycle and ongoing health of the Imprivata environment across implementation, adoption, expansion, and support. * Provide hands-on configuration, deployment, testing, and maintenance for managed-service environments. * Act as a solutions expert for the Imprivata product line and its integrations with technologies such as Active Directory, VDI, and EMR platforms. * Create and maintain customer, project, and best-practice documentation; contribute to process improvements and technical collateral. * Lead recurring customer meetings, communicate service status and recommendations, and support roadmap planning. * Monitor system health, certificates, audit records, metrics, and trends in customer environments. * Own support cases, troubleshooting, technical escalations, and timely issue resolution. * Deliver technical training and enablement for internal teams, customers, and channel partners; support workshops, demos, pilots, and new service offerings as assigned. * Ensure proactive coverage and clear technical handoffs during planned absences, travel, or urgent customer needs. * Lead onsite meetings or assessments as needed. * Other duties as assigned and required. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Secure and Private AI - DeepMask](https://www.wearedevelopers.com/videos/1665-secure-and-private-ai-deepmask) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)