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# ServiceNow Technical Architect - CSM

- **Company:** Lorvin Technologies
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Program Optimization, Code Review, Continuous Integration, DevOps, Knowledge Management, Performance Tuning, ServiceNow Application Engine, Systems Integration, Client Side Scripting, Facebook Flow, Restful APIs, Servicenow
- **Published:** August 1, 2026
- **Apply:** https://www.dice.com/job-detail/d06f7b35-b3bb-451a-ac49-c406e561c138

## About the Role

We are looking for an experienced ServiceNow Technical Architect with 8+ years of hands-on ServiceNow development experience and strong expertise in Customer Service Management (CSM). The ideal candidate will design, develop, and lead scalable CSM solutions, integrations, platform optimization, and technical teams., * ServiceNow CSM (Customer Service Management)

 * ServiceNow development & customization
 * Case Management, Agent Workspace, Knowledge Management
 * JavaScript, Business Rules, Client Scripts, Flow Designer
 * REST API integrations
 * Health Scan & Instance Scan
 * Platform performance optimization
 * Scoped Applications & Domain Separation
 * Upgrades, patching & troubleshooting
 * DevOps / CI/CD (preferred)

## Description

* Design and implement ServiceNow CSM solutions.
 * Develop and customize ServiceNow applications.
 * Build and manage REST API integrations.
 * Optimize platform performance and resolve technical issues.
 * Lead upgrades, patching, and code reviews.
 * Mentor developers and collaborate with business stakeholders.
 * Ensure scalable, secure, and high-quality ServiceNow solutions.


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