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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst - **Company:** Lexington Medical Center - **Location:** West Columbia, SC, United States - **Contract:** Permanent contract - **Skills:** Desktop Computing, PC Tools, Issue Tracking Systems, Microsoft Office, Data Logging, Computer Network Technologies, Software Troubleshooting, Information Technology - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6eb5e808c4ec579 ## About the Role Minimum Education: High School Diploma or Equivalent Minimum Years of Experience: 4 Years professional experience in a related field Substitutable Education & Experience: Experience can be substituted for one of the following: An Associate's Degree in Computer Science or related field with 2 years of professional experience or six months of experience with Lexington Medical IT Services; Bachelor's Degree in Computer Science or related field. Required Certifications/Licensure: A+ Certification or able to become certified within first 90 days of employment Required Training: Experience with Microsoft Office Suite Proficiency with Personal Computers and Network Technologies; Demonstrated Hardware/Software Troubleshooting Skills. ## Description Answers help desk calls, responds to support requests received via web-based ticketing system, email, and walk ups. Sets up new PCs, installs PC software, participates in new users setups on the network, troubleshoots software/hardware problems, escalates tickets to IS support teams as appropriate. Documents all support requests in call logging application. Keeps customers aware of status and delays on their issues., * Serves as primary for end users on all IT issues. * Typically resolves user issues via telephone and remote control software. * Build new PCs, participates in the installation of end user hardware. * Installs new hardware and software on PCs. * Provides timely and complete documentation of all support requests in the IS call logging application. * Escalates tickets as appropriate to other IS support teams. * Supports all remote users as hospital users., * Periodically attends continuing education courses (internal regulation/self-improvement) keeping abreast of IS development. * Within 180 days of obtaining formal training, it is required to obtain the certification associated with the course. * Is required to obtain future certifications at the discretion of IS Management to keep pace with changing technology. * Maintenance of an optimistic, professional, career oriented demeanor. Exemplifies excellent customer relations toward patients, visitors, physicians, and coworkers. Holds themselves accountable for conformity to Service Excellence Policy and "House Rules." * Is part of an "On-Call" rotation of employees that are notified of and respond to afterhours support issues via pager. * Performs related and such other duties as may be assigned by authorized personnel or as required in an emergency, e.g., fire or disaster. * Performs all other duties as assigned. ## Related Videos - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Humanoid Runs Wild, Google Rewrites Headlines and Slow AI - Justin Halsall and Schepp](https://www.wearedevelopers.com/videos/1843-humanoid-runs-wild-google-rewrites-headlines-and-slow-ai-justin-halsall-and-schepp) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)