> Markdown version of [/jobs/ext/2581440-medicare-compliance-qa-associate](https://www.wearedevelopers.com/jobs/ext/2581440-medicare-compliance-qa-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Medicare Compliance & QA Associate - **Company:** Sparks Advisors, Inc. - **Location:** United States (Remote available) - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software Documentation, Apache Spark, Airtable - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1b4d55add9addbe9 ## About the Role * Comfort using tools such as Intercom, Excel, Airtable, CRM systems, or case management platforms (training provided). * Ability to maintain accurate notes, records, and case information with strong attention to detail. * Basic analytical abilities to assist with data reviews, quality assurance activities, and case audits. * Ability to learn new technology, systems, and compliance tools quickly. * Solution-oriented mindset with a strong interest in problem-solving and supporting agents through compliance challenges. * Eager to learn and stay current as Medicare regulations and compliance requirements evolve. * Clear communicator who can break down information simply and effectively. * Collaborative and team-focused, with the ability to partner across Compliance, Sales, Platform, and other internal teams. * Adaptable and flexible in a fast-paced, continually changing environment. * Demonstrates strong ethics, integrity, and respect for confidentiality. ## Description Spark is hiring an Associate, Medicare Compliance & Quality Assurance responsible for supporting the organization's compliance operations by managing case intake, tracking case progress, facilitating communication between carriers and agents, and assisting with agent coaching. This role plays a critical part in ensuring timely resolution of compliance matters, maintaining accurate documentation, and promoting adherence to regulatory and internal standards. The position reports to the Medicare Compliance & Quality Assurance Supervisor and partners closely across Platform, Contracting, Finance, and Sales teams to maintain the highest standards of compliance across Spark's agent network., + Manage the complete lifecycle of CTM and Non-CTM compliance cases, including intake, investigation, communication, resolution, and formal closure. + Triage and respond to compliance-related emails and inquiries in Intercom, ensuring timely routing to the correct case type and queue. + Maintain accurate case records in the case management system and ensure timely documentation of notes, evidence, and required follow-up actions. + Act as the primary liaison with agents, agencies, internal teams, and carriers to ensure clear and timely communication throughout the case process. + Monitor case progress, send reminders, and escalate issues as needed to prevent delays and mitigate compliance risks. + Ensure all necessary information is provided to carriers and verify that all steps are completed before closing cases to support audit readiness. + Conduct case audits as needed to verify documentation accuracy, completeness, and adherence to case handling standards. * Agent Coaching & Support (10%) + Provide targeted coaching and guidance to agents on compliance requirements, documentation standards, and best practices based on identified risks or performance gaps. + Educate agents on policies, procedures, and necessary corrective actions aligned with case findings. + Identify recurring compliance issues and escalate trends to leadership for broader coaching or training initiatives. + Assist agents and agencies with carrier compliance audits and provide preparation support. + Support agents in navigating carrier portals through self-service guides and direct assistance. + Maintain records of coaching participation, track completion metrics, and flag gaps requiring follow-up. * Operational Support (10%) + Maintain organized, accurate, and audit-ready records for all compliance interactions and case activities. + Prepare basic compliance reporting as needed, including case volume, status, and turnaround summaries and key compliance indicators. + Collaborate with the compliance team on special projects, process improvements, and the development or refinement of new workflows. + Support additional compliance-related requests assigned by leadership, ensuring flexibility and responsiveness to priorities. + Remain agile and adaptable in the continually evolving Medicare regulatory landscape, adjusting processes and support practices as standards change. ## Related Videos - [Great DevEx and Regulatory Compliance - Possible?](https://www.wearedevelopers.com/videos/1426-great-devex-and-regulatory-compliance-possible) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/761-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Dev Digest 176: Expensive Agents, Taking Over VSCode and Safer Vibe Coding](https://www.wearedevelopers.com/magazine/603-dev-digest-176-expensive-agents-taking-over-vscode-and-safer-vibe-coding) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)