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# Helpdesk Administrator

- **Company:** Equans
- **Location:** Oxford, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office
- **Published:** May 13, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=beabc5fe7e80bdbe

## About the Role

Do you have experience in Microsoft Office?, * Must have experience of providing excellent customer service ideally on a helpdesk

 * Excellent communication skills, both oral and written
 * Able to work as part of a team and autonomously
 * Must have good IT skills (able to use Microsoft Office and management systems)
 * Well organised and able to prioritise workload
 * Ability to multi task in a busy work environment
 * Previous experience in a customer service/call centre role is desirable
 * Previous experience of using a CAFM system (Maximo or similar) is desirable

## Description

* To provide a customer focused Helpdesk service, supporting the needs of the Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner
 * To receive calls in hours and out of hours with professional manner
 * To support the planned maintenance programme by printing off job dockets and returning to the system when complete
 * To provide a professional approach towards customers and their needs
 * To provide administration support to the department
 * Working 37.5 hours per week, on a 3 week rolling rota, 5 days from 7


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