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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Manager - Change Management - **Company:** Chewy, Inc. - **Location:** Bellevue, WA, United States - **Experience:** Experienced - **Salary:** $95,500.0 - $152,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Analysis, Confluence, JIRA, Lucidchart, SQL Databases, Tools for Reporting - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=883e87ddb60384a8 ## About the Role * Bachelor's degree in business, organizational development, communications, program management, or a related field or equivalent professional experience. * +4 years of experience in program management, project management, change management, business transformation, operations, or a related discipline. * Demonstrated experience leading change or enablement workstreams across complex, cross-functional initiatives. * Experience developing change strategies, impact assessments, stakeholder plans, communications, training approaches, or readiness plans. * Experience developing reusable change-management playbooks, templates, governance mechanisms, or measurement frameworks. * Strong program-management skills, including planning, dependency management, risk mitigation, status reporting, and stakeholder alignment. * Ability to independently manage a complex workload while seeking guidance for decisions with broader organizational impact. * Strong written, verbal, facilitation, and executive-communication skills. * Ability to influence stakeholders without direct authority and build trusted relationships across organizational levels. * Analytical mindset with experience using data and qualitative feedback to evaluate adoption and improve outcomes. * Strong judgment, attention to detail, and ability to operate effectively in a changing environment. * Familiarity with Jira, Confluence, Microsoft 365, reporting tools, and other program-management platforms. * Position may require travel Bonus: * MBA or Masters * Proficiency with SQL, Lucidchart, or TeamGantt * Change-management certification or demonstrated experience applying a structured methodology such as Prosci ADKAR, Kotter, or an equivalent framework. * Experience in healthcare, veterinary services, e-commerce, pharmacy, or another regulated and operationally complex environment. ## Description As part of this mission, Chewy Health is currently seeking an experienced individual to fill our Program Manager, Change Management position, joining our PracticeHub team based in Bellevue, WA, or Boston, MA. The candidate we are looking for will lead the people, process, and adoption strategies required to successfully implement cross-functional business, product, and operational changes. This role will own change-management workstreams from initial assessment through launch and stabilization. The Program Manager will partner across Program, Product, Pharmacy Operations, Engineering, Legal, Analytics, and other functional teams to ensure affected stakeholders understand upcoming changes, are prepared to operate differently, and successfully adopt new capabilities. The ideal candidate combines disciplined program management with a strong understanding of organizational change. They can independently manage complex work, build trusted stakeholder relationships, translate business objectives into actionable change strategies, and use data and feedback to improve adoption. What You'll Do: Change Strategy and Planning * Develop and execute change-management strategies for product launches, process improvements, business transformations, and other cross-functional initiatives. * Conduct change-impact and readiness assessments to identify affected audiences, operational impacts, risks, capability gaps, and adoption needs. * Create integrated change plans covering stakeholder engagement, communications, training, operational readiness, launch support, and reinforcement. * Define the scope, milestones, deliverables, dependencies, owners, and success measures for each change-management workstream. * Manage a roadmap of change initiatives within the broader Program Management portfolio, balancing competing priorities and stakeholder needs. Stakeholder Engagement and Communications * Own relationships with business leaders, frontline teams, Product, Operations, Training, Communications, and other change partners. * Translate business objectives and stakeholder feedback into clear change-management decisions and actions. * Develop stakeholder maps, engagement strategies, leadership talking points, FAQs, launch communications, and manager toolkits. * Tailor messaging to different audiences, ensuring stakeholders understand what is changing, why it matters, when it will occur, and what actions they need to take. * Facilitate alignment sessions, readiness reviews, feedback forums, and other change-related working sessions. * Proactively identify resistance, confusion, or misalignment and develop targeted interventions. Program Delivery and Governance * Lead change workstreams from intake and planning through implementation, stabilization, and closure. * Maintain integrated plans, decision logs, risk and issue registers, status reporting, and executive-level updates. * Coordinate dependencies across multiple functions and ensure change activities are incorporated into the broader program plan. * Establish clear roles, decision rights, escalation paths, and readiness criteria. * Surface risks early, develop mitigation strategies, and drive cross-functional resolution of issues that could affect readiness or adoption. * Partner with program and operational leaders to establish launch gates and operational acceptance criteria. Training, Readiness, and Adoption * Partner with subject-matter experts and training teams to identify capability needs and develop appropriate learning and enablement solutions. * Ensure SOPs, job aids, training materials, support resources, and escalation paths are complete before launch. * Coordinate operational-readiness assessments and recommend whether teams are prepared to adopt and sustain a change. * Develop reinforcement strategies that extend beyond initial launch communications and training. * Support launch and stabilization activities, including issue monitoring, feedback collection, and adoption interventions. Measurement and Continuous Improvement * Define change and adoption measures in partnership with Analytics, Operations, Product, and program owners. * Monitor indicators such as awareness, readiness, training completion, utilization, behavior change, stakeholder sentiment, issue volume, and operational performance. * Translate adoption data and stakeholder feedback into actionable recommendations. * Lead post-launch retrospectives and ensure lessons learned inform future initiatives. * Identify recurring change challenges and develop scalable solutions, templates, playbooks, and operating standards. * Improve the organization's overall change-management capability through reusable tools and consistent practices. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Software Rollouts Are a People Problem: Meet the Nine Change Management Monsters](https://www.wearedevelopers.com/videos/2109-software-rollouts-are-a-people-problem-meet-the-nine-change-management-monsters) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should Tech Managers Be Developers First? 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