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# Help Desk Supervisor

- **Company:** Axia Insurance Services, Inc.
- **Location:** Las Vegas, NV, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Linux, Software Maintenance, Alwayson
- **Published:** August 10, 2026
- **Apply:** https://www.careerjet.com/jobad/usa9d01600e823dd798b8521773fa99690

## About the Role

You're a technically capable Help Desk or IT support professional who's already in or ready to step into a supervisory role and genuinely enjoys developing people.
You'll bring:

 * Demonstrated ability to supervise, coach, and develop a team
 * At least 2 years' experience in Help Desk, IT support, or a similar role
 * Experience troubleshooting and maintaining software on Linux
 * Hands-on experience with AWS
 * Strong diagnostic troubleshooting skills, with the ability to clearly communicate root causes to stakeholders
 * Comfort operating independently in a fast-moving, always-on environment
 * A High School Certificate (HSC) or Senior Secondary Certificate of Education (SSCE)

Highly regarded:

 * A technical qualification or postgraduate study in an IT-related field
 * Contact centre experience
 * A track record of resolving team friction before it escalates

## Description

You'll be the person the Help Desk team turns to as the escalation point, the mentor, and the one who keeps 24/7 coverage running smoothly, even when it means stepping in yourself.
What you'll do:

 * Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training
 * Act as the primary escalation point for issues raised by the team, resolving what you can and escalating what you can't
 * Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed
 * Build and maintain Help Desk procedures and protocols, and drive ongoing improvements
 * Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery
 * Own daily, weekly, and monthly reporting on team and program performance, including KPI and SLA metrics
 * Support recruitment, onboarding, and training of new Help Desk team members.

This position operates on a 24/7 shift pattern and may be rostered to provide support for normal Helpdesk shifts. The successful candidate is required to complete pre-employment checks including a criminal history check and driving history check as part of the offer process., Job Category: Hotel Operations Job Description: As a Guest Service Attendant, you will be responsible for completing arrival and departure transactions for guests checking in/o…

 + 19 days ago


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