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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician III - **Company:** Quanta Services - **Location:** Sumner, WA, United States - **Experience:** Experienced - **Salary:** $62,400.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Apple IOS, Automation of Tests, Identity and Access Management, Information Technology Operations, Windows PowerShell, Scripting, Microsoft InTune - **Published:** May 16, 2026 - **Apply:** https://www.careerjet.com/jobad/us9e162a4879c6d7513595797e9af28792 ## About the Role * Advanced troubleshooting across Windows endpoint, identity, and messaging environments * Strong knowledge of Active Directory and Group Policy administration * Experience supporting Exchange (On-Prem and Online) environments * Advanced experience with Microsoft Intune and endpoint/device management * Proficiency in PowerShell scripting and automation development * Experience with MDM solutions supporting Apple iOS/iPadOS devices * Ability to develop diagnostic, reporting, and remediation tools * Strong problem management and root cause analysis capabilities * Experience with change management processes * Ability to manage vendor escalations and coordinate across technical teams * Strong analytical thinking, documentation, and communication skills * Ability to lead initiatives and mentor junior team members, * 5+ years of progressive IT support experience, including advanced troubleshooting across Windows endpoints, identity/access management, and messaging environments within an enterprise setting * 2+ years of experience operating at an advanced support level (Tier II or equivalent), with demonstrated ownership of complex or escalated issues * Demonstrated experience with modern device management tools (e.g., Microsoft Intune), Active Directory, and Microsoft 365 (Exchange Online and/or On-Prem) * Strong experience with scripting or automation (e.g., PowerShell) to support operational efficiency * Demonstrated experience supporting Windows endpoints, identity/access management, and modern device management tools * Ability to work independently while collaborating effectively with IT peers and cross-functional teams * Ability to manage competing priorities in a fast-paced, service-driven environment * Must pass mandatory drug and alcohol screening(s) * Valid driver's license ## Description If you enjoy working with a great group of professionals, are accurate, thrive in a fast-paced environment, and enjoy using your organizational skills, then we have a role for you! Potelco Inc. seeks a great Help Desk Technician Tier-III to join our team at the Potelco Inc. Office located Sumner, WA. The IT Helpdesk Technician - Level III is a senior-level role focused on advanced technical ownership, systemic problem resolution, and operational leadership. This position is responsible for resolving complex and high-impact issues, developing automation to improve service delivery, and contributing to the overall stability, scalability, and maturity of IT operations. This position serves as a senior escalation point within the Helpdesk, working cross-functionally with infrastructure and systems teams while mentoring junior technicians and driving continuous improvement initiatives. The pay for this role is $30 - $40 per hour depending on experience. What You'll Do Advanced Technical Support & Troubleshooting * Lead diagnosis, troubleshooting, and resolution of complex endpoint, identity, and messaging issues across enterprise environments * Perform advanced Windows troubleshooting, including system-level and performance-related issues * Facilitate and coordinate resolution of advanced Exchange On-Prem and Exchange Online issues in partnership with Systems Administrators * Lead advanced troubleshooting and support for Intune, including policy management, compliance, and deployment collaboration * Provide advanced lifecycle management and troubleshooting for Apple iOS/iPadOS devices via MDM Infrastructure & Systems Support * Analyze and support Active Directory environments, including Group Policy structure and enforcement (with limited approved changes) Automation & Tool Development * Develop, test, and implement production-ready automation (e.g., PowerShell scripting) to improve Helpdesk efficiency and workflows * Create and maintain advanced diagnostic, reporting, and remediation tooling Incident, Problem & Change Management * Serve as the primary escalation point for complex technical and vendor-related issues * Own and drive problem management efforts, including identification and resolution of systemic issues * Lead root cause analysis (RCA) and author post-incident reports with corrective actions * Participate in change management processes, including documentation and review * Lead resolution of high-impact or business-critical incidents Continuous Improvement & Operational Excellence * Identify trends and implement proactive solutions to reduce incident volume and improve stability * Contribute to continuous improvement initiatives, including process optimization and service maturity Leadership & Mentorship * Provide mentorship, guidance, and escalation support to Level I and Level II technicians Documentation & Communication * Maintain high standards for documentation, communication, and technical accuracy ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [JavaScript? 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