> Markdown version of [/jobs/ext/2581728-hybrid-field-team-help-desk-technician-no-recruiters](https://www.wearedevelopers.com/jobs/ext/2581728-hybrid-field-team-help-desk-technician-no-recruiters). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Hybrid Field Team / Help Desk Technician (No Recruiters)

- **Company:** The Job Network
- **Location:** Lisle, IL, United States
- **Salary:** $47,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Networking Hardware, Microsoft SharePoint, Wireless Access Point, Computer Networking Systems, Firewalls (Computer Science), Microsoft InTune
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=57c06466ed136b0d

## About the Role

* 1+ year experience working for a Managed Services Provider (Preferred)
 * Strong troubleshooting and technical support skills (hardware, printers, end-user systems)
 * Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams + Teams Phone administration preferred
 * Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)
 * Familiarity with networking systems (switches, firewalls, wireless access points, etc.) preferred
 * Excellent written and verbal communication skills
 * Strong problem-solving ability with a clear sense of ownership and accountability
 * Ability to work both independently and collaboratively
 * A reliable vehicle for traveling to client sites (compensation for mileage is provided)
 * Flexibility to shift between Help Desk and Field duties as priorities change

## Description

The Hybrid Technician is a dual-function role with an even split between remote Help Desk work and client onsite Field Work. The technician will primarily report to the Field Team Supervisor and will be expected to head onsite to emergencies when needed and the rest of the Field Team is wrapped up.

Your work as a Hybrid Technician will include the following duties:

 * Monitor and actively work tickets in the Help Desk queue without skipping issues unnecessarily.
 * Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.
 * Hardware preparation and setup of computers, peripherals, and network equipment.
 * Contribute toward inventory management and organization.
 * Travel to client sites to assist onsite as scheduled.
 * Communicate clearly and professionally with clients and end users, providing detailed updates, accurate time entries, and thorough documentation.
 * Maintain and update client documentation when changes are made or outdated information is identified.
 * Represent the company professionally - treat every client issue as if it were your own.
 * Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member., * Do you have any experience working within the Microsoft Admin Centers (365, Exchange, Entra, SharePoint, Teams, Intune, etc.)?
 * Do you have any familiarity with configuring and/or maintaining networking systems (Switches, Firewalls, Wireless Access Points, etc.)?
 * Do you have a reliable vehicle to use for traveling to client sites (compensation for mileage is provided)?


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