> Markdown version of [/jobs/ext/2581787-senior-it-technician](https://www.wearedevelopers.com/jobs/ext/2581787-senior-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Technician - **Company:** SAFIRE BUSINESS SOLUTIONS INC - **Location:** Wilmington, NC, United States - **Experience:** Expert - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, Business Software, Microsoft Outlook, Software as a Service, Cloud Computing, CompTIA Network+, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Hyper-V, Identity and Access Management, Networking Hardware, Internet Services, Internetworking, Virtual Private Networks (VPN), Network Troubleshooting, Network Architecture, Network Diagrams, Network Installation Services, Network Administration, Azure Active Directory, Microsoft SharePoint, TCP/IP, Transmission Control Protocol (TCP), Virtual Local Area Networks, Virtualization Technology, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Routers, Office365, Firewalls (Computer Science), Microsoft InTune, Information Technology, Deployment Automation, Laptops, Fortinet, 3-tier Architectures, Cloud Migration, Network Server, Cisco, Server Operating Systems & Platforms, Vmware - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81b2399e71a1e4bf ## About the Role The successful candidate will be expected to communicate technical information clearly to both technical and non-technical audiences and maintain a high standard of professionalism when interacting with clients., * 4+ years of professional IT support, systems administration, or network administration experience. * Strong experience supporting Windows-based business environments. * Solid understanding of TCP/IP networking, DNS, DHCP, VLANs, VPNs, and wireless networking. * Experience administering or supporting Microsoft 365 environments. * Experience troubleshooting computers, servers, networking equipment, printers, and business applications. * Strong diagnostic and problem-solving skills. * Ability to independently manage complex technical issues from initial diagnosis through resolution. * Excellent written and verbal communication skills. * Strong documentation and organizational skills. * Ability to prioritize multiple tickets, projects, and client requests. * Valid driver's license and reliable transportation for occasional local client visits. Preferred Qualifications The following are preferred but not required: * Microsoft certifications such as MD-102, AZ-104, MS-102, or related certifications. * CompTIA Network+, Security+, or A+. * Cisco, Fortinet, Ubiquiti, Meraki, or similar networking experience. * Experience with Microsoft Entra ID and Intune. * Experience with virtualization platforms such as VMware or Hyper-V. * Experience with backup and disaster-recovery platforms. * Experience working for a Managed Service Provider (MSP). * Experience with RMM, PSA, ticketing, or remote-support platforms. * Familiarity with cybersecurity frameworks and security best practices. * Associate's or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related discipline. Ideal Candidate The ideal candidate is more than someone who can simply fix a computer. You should be someone who: * Takes ownership of technical problems and follows them through to resolution. * Can troubleshoot methodically rather than relying solely on trial and error. * Understands how individual technology issues affect the client's overall business. * Can communicate technical problems and solutions in plain language. * Is comfortable working independently in the field. * Knows when to escalate an issue and when to take ownership of finding the answer. * Takes cybersecurity and data protection seriously. * Keeps accurate documentation. * Is dependable, professional, and respectful when working with clients. * Enjoys learning new technologies and improving existing processes. * Is willing to mentor other technicians and contribute to a collaborative team environment., Please include a brief summary of the types of environments you have supported, including any experience with Microsoft 365, networking, servers, cybersecurity, cloud platforms, or managed IT services. ## Description We are seeking an experienced Senior IT Technician to join our team and serve as a senior technical resource for both internal operations and client environments. This is an excellent opportunity for an IT professional who enjoys solving complex technical problems, working directly with business users, managing infrastructure, and taking ownership of projects from implementation through completion. The ideal candidate is technically strong, customer-focused, organized, and comfortable working independently while also collaborating with other technicians and business stakeholders., The Senior IT Technician will provide advanced technical support, systems administration, network troubleshooting, infrastructure maintenance, and project assistance for Saphire Business Solutions and its clients., This position will function as a Tier 2/Tier 3 escalation point, handling issues that require deeper technical knowledge than standard help-desk support. The Senior IT Technician will also assist with technology deployments, Microsoft 365 administration, networking, endpoint management, cybersecurity initiatives, system upgrades, documentation, and preventative maintenance., Technical Support & Troubleshooting * Provide Tier 2 and Tier 3 technical support for desktops, laptops, servers, networks, printers, mobile devices, and business applications. * Diagnose and resolve complex hardware, software, operating system, connectivity, and performance issues. * Troubleshoot Windows workstations and server environments. * Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online. * Assist with user account administration, permissions, password resets, security policies, and access management. * Respond to escalated service tickets and ensure issues are resolved within established service-level expectations. * Provide remote and on-site technical support to clients throughout the Wilmington area. Network & Infrastructure * Install, configure, troubleshoot, and maintain switches, wireless access points, firewalls, routers, VPNs, and other network infrastructure. * Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and Internet connectivity issues. * Assist with network upgrades, office moves, hardware deployments, and infrastructure projects. * Maintain accurate network diagrams, equipment inventories, configuration records, and technical documentation. * Assist with server, virtualization, backup, and storage environments. * Monitor systems and proactively identify potential performance, reliability, or security issues. Microsoft & Cloud Technologies * Support Microsoft 365 and Microsoft cloud environments. * Assist with Microsoft Entra ID, endpoint management, device enrollment, and security configuration. * Configure and maintain Windows endpoints using appropriate management and deployment tools. * Support cloud-based applications and SaaS platforms used by clients. * Assist with migrations, tenant configuration, user onboarding/offboarding, and technology transitions. Cybersecurity & Business Continuity * Follow and enforce company and client security policies. * Assist with endpoint security, antivirus/EDR, multi-factor authentication, email security, and access controls. * Support security assessments and remediation activities. * Monitor and respond appropriately to potential security incidents. * Assist with backup monitoring and business continuity procedures. * Help ensure client systems follow established security and compliance standards. Projects & Implementation * Participate in new client onboarding and technology deployments. * Lead or assist with workstation replacements, network installations, server upgrades, cloud migrations, and office technology projects. * Coordinate with vendors, Internet service providers, software providers, and hardware manufacturers when necessary. * Create project documentation and provide status updates to management. * Ensure projects are completed professionally, efficiently, and with minimal disruption to clients. Senior-Level Responsibilities * Serve as a technical escalation point for junior and intermediate technicians. * Mentor less-experienced team members and share technical knowledge. * Help establish troubleshooting procedures and technical standards. * Identify recurring technical issues and recommend long-term solutions. * Contribute to internal knowledge-base articles and technical documentation. * Assist management with technology recommendations, hardware selection, and infrastructure planning. * Maintain a professional, service-oriented relationship with clients., This is a hands-on technical position based in Wilmington, NC. The Senior IT Technician will work from the Saphire Business Solutions office. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)