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# Technical Field Service Advisor

- **Company:** The Montague Company
- **Location:** Hayward, CA, United States
- **Experience:** Experienced
- **Salary:** $69,992.0 - $79,997.0
- **Contract:** Permanent contract
- **Skills:** Databases, Information Technology
- **Published:** August 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb1fe02ec46d87e2

## About the Role

* High school diploma GED or equivalent
 * Able to read electrical schematics
 * Minimum 2 years' experience in repair of gas and electrical appliances
 * Knowledge in ventilation systems
 * Strong mechanical aptitude
 * Self-starter and able to multi-task

Physical Requirements:

 * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
 * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Working Conditions:

 * Temperature controlled environment indoors; office setting
 * General office noise levels
 * Sitting 90 %
 * Standing 5%/ Walking 5 %
 * Vision - The ability to see details at close range within a few feet of the observer
 * Ability to work a standard 40-hour work week, but overtime may be necessary to meet deadlines or quotas

## Description

* Receive, log, and coordinate all incoming service requests.
 * Dispatch service calls to appropriate Authorized Service Agents (FASs).
 * Maintain accurate records in service databases and track resolution times.
 * Answer phone calls, and written correspondence from customers, dealers, sales, representatives and services regarding technical information and parts identification
 * Verify warranty information, authorizes service and provides contact information for recommended service agency
 * Provides service agency with pertinent information; may initiate warranty parts orders, as appropriate
 * Troubleshoots problem installations
 * Documents services issues in computer systems
 * Research potential component problems
 * Travels to various locations to investigate service issues
 * Assists in training
 * Assists with parts order entry
 * Interact with production, engineering and sales personnel
 * Draft warranty denial letters
 * Identify potential production issues while in the field


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