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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Technical Support Specialist - **Company:** THE WOMAN'S GROUP OF FLORIDA, LLC - **Location:** Tampa, FL, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Domain Controllers, Health Informatics, VoIP, Computer Networks, Desktop Environments, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), EClinicalWorks, Salesforce.Com, User Provisioning Software, VPN Clients, Wi-Fi Technology, Connectivity Problems, Electronic Medical Records, Laptops, User Accounts - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9a90de6111b2f5cd ## About the Role * 2+ years of experience in an IT help desk or technical support role (healthcare environment preferred but not required) * Working knowledge of Windows 10/11 desktop environments and basic Active Directory concepts (user accounts, password resets, group policy awareness) * Familiarity with common office hardware: printers/MFPs, scanners, VoIP phones, mobile devices * Basic understanding of networking concepts (Wi-Fi troubleshooting, IP addressing, VPN client use) * Strong customer service orientation with the ability to communicate clearly with non-technical clinical staff, often under time pressure * Ability to prioritize and manage multiple open tickets across different locations * Valid driver's license and reliable transportation for travel between sites * High school diploma or equivalent required; Associate's degree in IT or related field, or equivalent certification (CompTIA A+ preferred) Preferred Qualifications * Experience supporting an EHR platform (eClinicalWorks or similar) in a clinical setting * Exposure to healthcare-specific compliance requirements (HIPAA, HITECH) * Experience with ticketing systems (e.g., Salesforce) * Familiarity with imaging/PACS or diagnostic device connectivity in a clinical environment * Prior experience in a multi-site or distributed IT support role ## Description The Woman's Group is seeking a Tier 1 Healthcare IT Support Specialist to serve as the first point of contact for technology issues across our multi-site medical practice. This role provides day-to-day desktop, network, and application support to clinical and administrative staff, ensuring smooth operations across all locations. The ideal candidate is a strong communicator who can translate technical solutions into plain language for non-technical clinical staff, while maintaining strict confidentiality and HIPAA compliance., * Serve as first-line support for incoming help desk tickets, phone calls, and walk-up requests from clinical and administrative staff across all practice locations * Troubleshoot and resolve common hardware issues (workstations, laptops, printers/MFPs, scanners, peripherals) and escalate complex hardware failures as needed * Provide basic support for the practice's Electronic Health Record (EHR) system, including login issues, printing problems, and user access requests. * Perform routine Active Directory tasks: password resets, account unlocks, new user provisioning, and basic group membership changes under supervision. * Set up and configure new workstations, phones, and mobile devices according to standard IT imaging and deployment procedures. * Support day-to-day network connectivity issues (Wi-Fi, wired connections, VPN access) at clinic locations. * Assist with imaging/diagnostic equipment connectivity issues in coordination with clinical staff and Tier 2/3 IT * Maintain accurate documentation of issues, resolutions, and asset inventory in the ticketing system. * Escalate complex issues (server, domain controller, security, or infrastructure-level problems) to Tier 2/3 support with clear, thorough documentation * Follow HIPAA and practice security policies when handling PHI-adjacent systems and data * Travel between clinic locations as required to provide on-site support ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)