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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Analyst - **Company:** It Technical - **Location:** Rockville, MD, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Systems Engineering, JIRA, BASIC (Programming Language), Health Informatics, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Azure Active Directory, TCP/IP, Wi-Fi Technology, Network Routers, Office365, Peripherals, Microsoft InTune, Laptops, Zendesk, Servicenow - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b31bf875ba707e86 ## About the Role * Reside within commuting distance of the I-270/I-95 corridor, supporting clinic locations from Rockville, MD to Fredericksburg, VA * 3 to 5 years of progressive experience in IT service desk, desktop support, or Tier 2 technical support; healthcare IT experience strongly preferred * Advanced troubleshooting skills with Windows 10/11 and Microsoft 365 applications * Experience managing users, groups, and permissions in Active Directory and Entra ID/Azure AD * Hands-on experience with Microsoft Intune, SCCM, or similar endpoint/MDM management tools * Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic switch/router troubleshooting * Experience using IT service management platforms such as ServiceNow, Freshdesk, or Jira Service Management * Valid driver's license, reliable transportation, and willingness to travel regularly to local and regional clinic locations * Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users * ITIL 4 Foundation, CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator * Experience working with third-party MSPs and familiarity with HIPAA requirements and healthcare clinical environments ## Description * Provide onsite and field technical support across US Fertility clinics and administrative offices, with regular travel to locations throughout Rockville, MD, Northern Virginia, and Fredericksburg, VA * Maintain proximity within a reasonable driving distance to the Rockville, MD hub and regional clinic locations to support timely onsite service * Troubleshoot and resolve escalated hardware, software, network, and system configuration issues * Support endpoint domain migrations, equipment replacements, and infrastructure maintenance * Provision, configure, deploy, and maintain laptops, desktops, mobile devices, peripherals, and clinical technology * Serve as the primary escalation point for complex Tier 1 service desk issues * Partner with MSP, infrastructure, systems engineering, and clinic teams to minimize technical and clinical downtime * Diagnose recurring technical issues and identify opportunities for process and system improvements * Maintain accurate ticket documentation and develop knowledge base resources for technical support * Provide clear, responsive technical support and onboarding assistance to physicians, clinical staff, and administrative personnel * Protect confidential company and user information while adhering to security standards and company policies * Maintain current technical knowledge and stay informed on industry technologies and best practices * Provide onsite support at additional locations as needed to support business operations What You'll Bring We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience-individuals who thrive in environments where excellence, empathy, and accountability matter. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)