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# Computer Support Associate I - Infrastructure

- **Company:** Epitec, Inc.
- **Location:** Fuquay-Varina, NC, United States
- **Experience:** Starter
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Computer-Generated Imagery, Python (Programming Language), Microsoft Office, Windows PowerShell, Software Engineering, Scripting, ServiceNow IT Service Management, Computer Equipment, Information Technology, Laptops, Servicenow
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4fff9ee9ec420a4f

## About the Role

Degree in Information Technology or related field, or equivalent experience
Understanding of computer hardware, software, networking, and security fundamentals
Experience with Microsoft Office and standard desktop applications
Ability to troubleshoot technical issues and follow documented procedures
Valid driver's license with the ability to travel locally as needed
Strong communication and customer service skills, 1+ year of IT support experience
Experience with PowerShell, Python, or other scripting tools
Familiarity with ServiceNow or IT ticketing systems
Experience with computer imaging, deployments, and asset management

Physical Requirements:
Ability to stand and walk for extended periods
Ability to lift and move equipment weighing up to 50 pounds
Must wear metatarsal safety boots on site

## Description

Looking for an opportunity to build your IT career in a hands-on, fast-paced environment? We are seeking an Infrastructure Engineer to provide onsite Tier 2 desktop support and help maintain critical computing infrastructure for end users.

What You'll Do:
Deploy and replace desktop and laptop computers
Perform Windows 10 to Windows 11 upgrades
Image and configure computers for end users
Troubleshoot hardware and software issues
Manage printer installations, maintenance, and relocations
Track and update IT assets in ServiceNow and related systems
Dispose of outdated equipment following established procedures
Resolve technical issues using knowledge base articles and documented processes
Support conference rooms, end-user devices, and local IT infrastructure
Maintain inventory and assist with equipment lifecycle management
Communicate effectively with users and document support activities


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