> Markdown version of [/jobs/ext/2582375-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2582375-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** TEKSYSTEMS INC. - **Location:** Clayton, NC, United States - **Experience:** Expert - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Excel, Active Directory, Collaborative Software, Issue Tracking Systems, Computer Network Operations - **Published:** August 4, 2026 - **Apply:** https://www.juju.com/job/00000000gln6sm ## About the Role Service desk, Troubleshooting, Support, Active directory Top Skills Details Service desk,Troubleshooting,Support,Active directory ## Description Our Client is looking for a Sr IT Support Specialist provides advanced computer-related support to internal employees in all geographical locations. Computer-related issues may include software, hardware, mobile and other collaboration devices. Support is provided to our end users through email, ticketing system, and phone. This position will also provide advanced technical support for the most complex issues. The Sr IT Support Specialist shall also provide training and mentoring for less experienced team members., * Respond to end user's requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty o Reply to service desk tickets, answer the service desk phone line o Try to forecast issues pertaining to changes that may be made by others on the IT team * Be an escalation point for tickets and issues from junior team members * Provide training and mentoring for the other IT Support Specialists * Actively maintain our documentation and inventory using our various IT tools o IT Glue, Excel, Lansweeper, NinjaOne, Active Directory, etc... * Assist the IT Manager and Network Operations Manager with various tasks and projects * Facilitate employee onboarding and offboarding by computer setup and processing employee terminations * Overall initiative must be exercised in this position Other Duties The Sr IT Support Specialist will be responsible for providing advanced technical support to all employees daily. Support is provided primarily through our service desk ticket system, but will also include phone calls, direct emails, and instant messages. These support duties may include assisting employees with telephone, voicemail, mobile device and collaboration tools related issues. Additionally, the Sr IT Support Specialist may also be required to provide advanced technical support to the other IT Support Specialists. The Network Operations Manager may assign tasks to this individual occasionally. 3 days in the office 2 days out. 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