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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Spec Assoc - **Company:** Northwestern University - **Location:** Chicago, IL, United States - **Salary:** $27,040.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Creative Cloud, Apple Mac Systems, Microsoft Outlook, Cyber Security, Software Debugging, Linux, Microsoft Exchange Server, Identity and Access Management, Microsoft Lync, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Kronos, Enterprise Software Applications - **Published:** August 12, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17908752?backUrl=%2Fcareer%2F17908752%2FTechnical-Support-Spec-Assoc-Illinois-Chicago ## About the Role Minimum Qualifications: (Education, experience, and any other certifications or clearances) 1. Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. 2. No experience required. 3. Enterprise Applications: eIRB; FAMIS; InfoEd (Grants Administration); Instructure Canvas; Kronos; Media Delivery (MediaSite). 4. Infrastructure (Extends Across Applications): Adobe Creative Cloud Suite; Box Collaborative Storage; identity management/provisioning; information security; Linux Operating System; Mac OS X Operating System; Microsoft Exchange; Microsoft Lync; Microsoft Office (Word, Excel, PowerPoint, Access, Outlook); Microsoft SharePoint; Windows Operating System. 5. Compliance: FERPA; FISMA; HIPAA; HITECH. 6. Analytical: Critical thinking; debugging; decision making; judgment; problem solving; read & interpret technical drawings; troubleshooting; use-case analysis. 7. Project: Collaboration and teamwork; facilitate collaboration; functional documentation; organizational skills; planning. Target hiring range ## Description Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques. May coordinate small projects. This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine. FSM endpoint technology includes desktop, laptop, and tablet computers along with smartphones. Specific Responsibilities: Strategic Planning (10%) 1. Assists in the creation of workplace endpoint technology replacement lifecycle plan for users. Administration (10%) 1. Documents activities, events and materials used in maintenance logs or on service reports. 2. Creates system performance/configuration reports. 3. Maintains hardware and software inventories and documentation. Development (50%) 1. Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures. Performance (25%) 1. Supports troubleshooting/triage assistance to users in a courteous and professional manner. 2. Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices. Miscellaneous (5%) 1. 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