> Markdown version of [/jobs/ext/2583635-client-success-manager-business-intelligence-remote](https://www.wearedevelopers.com/jobs/ext/2583635-client-success-manager-business-intelligence-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CLIENT SUCCESS MANAGER - BUSINESS INTELLIGENCE (REMOTE) - **Company:** E15, LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $125,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software as a Service, Knowledge Management, Power BI, Tableau (Software), Tools for Reporting, Zendesk - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e0c7be63db9219d ## About the Role * 5+ years of experience in client success, customer enablement, implementation, consulting, project management, or a related customer-facing role. * Experience leading or mentoring a team in a fast-paced, collaborative environment. * Strong presentation and facilitation skills with the ability to communicate effectively to both technical and non-technical audiences. * Excellent written and verbal communication skills with a passion for creating clear, engaging communications and training materials. * Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining exceptional attention to detail. * Experience developing onboarding programs, training content, documentation, or knowledge base resources. * Proven ability to build trusted relationships and influence stakeholders across multiple levels of an organization. * Experience supporting software, SaaS, or business intelligence products is preferred. * Familiarity with analytics and reporting platforms (e.g., Tableau, Power BI), customer support platforms (e.g., Freshdesk), and knowledge management tools is a plus. * Experience creating training materials or multimedia learning content for software or technology products is a plus. ## Description Great technology only creates value when people understand it, trust it, and use it. The Client Success Manager plays a key role in making that happen by leading onboarding, training, communications, and ongoing support for E15's Business Intelligence products., * Lead and develop the Client Success team, fostering a culture of collaboration, accountability, and continuous improvement. * Lead the successful onboarding, adoption, and ongoing support of E15's Business Intelligence products, ensuring a consistent, high-quality experience for Compass stakeholders and clients. * Manage multiple client implementations and operational workstreams simultaneously, balancing priorities across the team. * Partner with cross-functional teams to ensure new products and features are successfully transitioned from development to implementation and ongoing support. * Create engaging enablement content to support successful product adoption, including presentations, user guides, knowledge base articles, product demonstrations, instructional videos, and stakeholder communications. * Lead stakeholder communications, including product launches, feature enhancements, operational updates, and issue resolution communications. * Present reporting solutions and product capabilities to Compass stakeholders and client users, translating complex technical concepts into clear business value. * Oversee support operations, continuously improving processes, documentation, and the overall client experience. * Partner with sales and account teams to support client presentations, RFP responses, and demonstrations that accurately represent E15's Business Intelligence solutions. * Gather stakeholder feedback and identify opportunities to improve product adoption, client engagement, and operational effectiveness. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)