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# LifeShield Help Desk Support

- **Company:** MidFirst Bank
- **Location:** Oklahoma City, OK, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Asana, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Productivity Software, Enterprise Software Applications, Office365, Peripherals, Information Technology, Servicenow, Windows Client, User Accounts
- **Published:** August 6, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87980813/1

## About the Role

Qualified candidates will possess the following:

 * Experience supporting non-technical users with patience and clear communication
 * Exposure to both remote and in-person troubleshooting
 * Hands-on experience with: Laptop/desktop setup and troubleshooting (windows and/or macOS); Printers, docks, monitors, mobile devices, peripherals; Performing device imaging, swaps, repairs, and refreshes
 * Basic asset tracking or inventory experience
 * Related college coursework or certifications (e.g. preferred certifications include CompTIA A+, Network+, Security +; Microsoft 365 Certified Fundamentals; Microsoft Certified Windows Client; and Microsoft Certified Endpoint Administrator)
 * Experience with ticketing systems such as Monday.com or ServiceNow is preferred, but not required.

Candidates must be able to lift up to 30lbs to carry technical supplies when needed., High School (required), Experience providing both remote and in-person troubleshooting and technical support (required)

## Description

LifeShield is a dynamic and rapidly growing carrier. LifeShield focuses on life and supplemental accident and health insurance products for individuals, families, businesses and associations, while LAC specializes in Life and A&H in the financial services industry.
Help Desk employees are deskside support professionals who provide hands-on and remote technical support to end users, resolving a wide range of hardware, software, and connectivity issues while ensuring a high-quality customer experience. They diagnose and troubleshoot incidents beyond basic Tier 1 support, manage device deployments and repairs, support operating systems and common enterprise applications, follow and improve IT processes, and escalate complex issues appropriately while collaborating with the IT Team to maintain stable, secure user environments.

Primary Responsibilities

 * Diagnose and resolve end-user issues related to hardware, operating systems, applications, peripherals, and basic network connectivity.
 * Prepare, image, deploy, repair, and replace laptops, desktops, mobile devices, and peripherals. Manage asset inventory, lifecycle replacements, and hardware troubleshooting.
 * Manage user accounts, password resets, group memberships, permissions, and access to standard applications. Support Microsoft 365 applications such as Outlook, Office, and Teams, VPN, and other productivity software.
 * Document solutions, update knowledge bases, follow ITSM processes, identify recurring issues, and suggest improvements.
 * Escalate complex issues to specialized teams, assist with root-cause analysis, support IT projects (upgrades, rollouts), and coordinate with networking, security, and systems teams.


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