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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT M365 Engineer - Hybrid - **Company:** Surgery Partners - **Location:** Tupelo, MS, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Microsoft Azure, Microsoft Online Services, Collaborative Software, Issue Tracking Systems, Microsoft Office, Azure Active Directory, Microsoft SharePoint - **Published:** August 13, 2026 - **Apply:** https://www.careerjet.com/job/us8687ebaf8b4e91fdfc414590891e4228/eaa ## About the Role * Associate degree; or equivalent experience and/or training may be considered. * Bachelor's degree preferred., * Senior System Administrator - IT M365 Administrator. * 4-7 years of professional experience. * Healthcare technology experience preferred., * Strong analytical and problem-solving skills. * Effective communication and ability to collaborate with diverse teams. * Strong organizational and time-management skills. * Eagerness to learn and adapt to new challenges. * Strong customer service skills. * Strong initiative and ability to work in a team environment. Core Competencies * Detail-oriented approach to troubleshooting and process improvement. * Commitment to upholding safety and quality standards in a healthcare setting. * Ability to work effectively in a fast-paced, regulated environment., Agility * Resourcefulness: Adapts quickly to changing circumstances; cleverly navigates obstacles and constraints. * Manages Uncertainty: Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances. Bias to Action * Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture. * Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals despite obstacles; is resilient when encountering setbacks. ## Description * Supports collaboration tools end to end, such as Exchange 2016, Exchange Online, Azure AD, AzureAD Connect sync, Active Directory, Teams, SharePoint Online, Microsoft Office Applications, and others. * Performs migrations to Surgery Partners' e-mail platform from any source system. * Logs all requests within Surgery Partners' ticketing system. * Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and customer communication is complete. * Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. * Analyzes and resolves incidents and requests regarding use of application software or hardware. * Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases. * Works with leadership to improve processes, procedures, and other functions. * Handles escalations relating to customer services or minor technical issues. * Provides after-hours and on-call support as needed., * Identifying with Customers: Understanding who the external and internal customers are and what they value. Managing Complexity * Essence: Extracts the core meaning out of complex situations; can separate the important from the noise when problem solving; hunts for the root cause of successes and failures. * Manages Conflict: Can hammer out tough agreements and settle disputes equitably. Stays positive, constructive, and respectful, even in disagreements or conflicts. Capability Building * Helps Others Succeed: Steps aside and lets others shine; serves as a mentor and coach; helps others apply their strengths and shore up on their weaknesses. Interpersonal Impact * People Smart: Reads people well; can articulate the qualities, perspectives, strengths, and weaknesses of others. * Influence: Even without direct authority finds common ground and win/win solutions, gaining alignment on the path forward. Strategic Vision * Inspires Others: Creates common purpose and shared mindset; raises others' confidence to tackle challenges; promotes a high level of energy and excitement. * Visioning: Can anticipate future consequences and trends; articulately paints credible pictures of possibilities and likelihoods., Essential Duties and Responsibilities: - Serve as the point of contact and client interface for project technology related issues. - Manage project expectations, evaluate project… + 6 days ago ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)