> Markdown version of [/jobs/ext/2584175-collaboration-solutions-engineer](https://www.wearedevelopers.com/jobs/ext/2584175-collaboration-solutions-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Collaboration Solutions Engineer

- **Company:** Koch Industries
- **Location:** Wichita, KS, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, Microsoft Office, Power BI, Microsoft SharePoint, Office365, Generative AI, Information Technology, Yammer, Servicenow
- **Published:** August 14, 2026
- **Apply:** https://www.kansasworks.com/jobs/13639323

## About the Role

Experience working with Office 365, Active Directory, Exchange.
Experience working both independently and in a team-oriented, collaborative environment.
Experience in writing knowledge base articles based on resolution paths.
Experience working with End users to troubleshoot and resolve their Office 365 issues.
Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

What Will Put You Ahead

Bachelor's/Master's degree in Computer Science/Information Technology, or related field.
Experience with ServiceNow or similar ticketing tool.

## Description

Be an active member of global team that works with and supports O365 products.
Own administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as PowerPlatform (Flow, Apps, PowerBI).
Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
Creating documentation that is easily consumed by a global audience by both customers and support organizations.
Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
Escalation point for critical incidents and outages for the products.
Work as part of a global team providing support after hours as required.


## Related Videos

- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag)
- [The Collaborative Edge for AI Assistants in Content Creation Workflows](https://www.wearedevelopers.com/videos/1183-the-collaborative-edge-for-ai-assistants-in-content-creation-workflows)
- [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles)
- [Collaborative Intelligence: The Human & AI Partnership](https://www.wearedevelopers.com/videos/1097-collaborative-intelligence-the-human-ai-partnership)
- [Agentic DevOps: How AI-Powered Automation Transforms Software Delivery on GitHub and Azure](https://www.wearedevelopers.com/videos/1539-agentic-devops-how-ai-powered-automation-transforms-software-delivery-on-github-and-azure)
- [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents)

## Related Articles

- [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools)
- [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [10 Creative Workshop Ideas for Conferences](https://www.wearedevelopers.com/magazine/363-10-creative-workshop-ideas-for-conferences)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [ Dev Digest 213: Petrol Prices, Agentic Workflows, AI Skills and CODE100!](https://www.wearedevelopers.com/magazine/718-dev-digest-213-petrol-prices-agentic-workflows-ai-skills-and-code100)