> Markdown version of [/jobs/ext/2584403-technical-support-agent-on-site](https://www.wearedevelopers.com/jobs/ext/2584403-technical-support-agent-on-site). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Agent - On-site - **Company:** Sariana LLC - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple IOS, Apple Mac Systems, System Configuration, Issue Tracking Systems, LiveChat, Application Enhancement Tool, Peripherals, Casper Suite, Zendesk - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3e225faca6316ae2 ## About the Role You're a hands-on technical support pro who genuinely enjoys cracking the kind of compatibility puzzles that come with Mac, iPad, and iPhone accessories. You know your way around a ticking system like Zendesk (or a similar platform), and you're comfortable using AI-powered tools and AI agents in your day-to-day work. You'll partner closely with our Sr. Technical Support Supervisor and Technical Support Manager to help keep these workflows running smoothly. You bring a customer-first mindset, sharp written communication, and a love of consumer tech., * Associate's or bachelor's in a related field, or equivalent hands-on experience * 2+ years in customer-facing technical support involving consumer electronics, Apple hardware, or peripherals * Demonstrated use of AI powered solutions or tools (highly preferred) * Deep working knowledge of macOS, iOS and the USB-C / Thunderbolt / Power Delivery / DisplayPort stack on Apple hardware * Experience with a customer support ticketing system such as Zendesk or similar platform * Strong written communication and structured troubleshooting skills * Prior work at a consumer electronics, Apple accessory, or DTC hardware brand preferred. ## Description * Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through * Troubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity issues * Support customers with compatibility troubleshooting across Windows and macOS * Apply structured troubleshooting methodology before approving replacements or returns * Test returned devices and validate USB-C, docking, and multi-display functionality * Identify recurring product or usage patterns and document findings clearly Asset Management * Provide on-site support for employees across laptops, desktops, monitors, printers, and mobile devices * Perform system imaging, device configuration, equipment swaps, and workspace setup * Maintain accurate IT asset inventory and support device refresh cycles using Iru (formerly Kandji) or JAMF ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 118 - not a total recall](https://www.wearedevelopers.com/magazine/452-dev-digest-118-not-a-total-recall) - [Dev Digest 190: GitHub A11Y action, >12s Sora 2 videos and 42 CSS units!](https://www.wearedevelopers.com/magazine/642-dev-digest-190-github-a11y-action-12s-sora-2-videos-and-42-css-units) - [ Dev Digest 213: Petrol Prices, Agentic Workflows, AI Skills and CODE100!](https://www.wearedevelopers.com/magazine/718-dev-digest-213-petrol-prices-agentic-workflows-ai-skills-and-code100)