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# Help Desk Support Specialist

- **Company:** ESKRIDGE LLC
- **Location:** Olathe, KS, United States
- **Salary:** $56,160.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Data Transmissions, Microsoft Office, Software Product Management, Information Technology, Epicor ERP
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f39d974eff3b216

## About the Role

Do you have experience in Operating systems?, Do you have a Associate's degree?, Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software; Epicor ERP; Microsoft Office Product software; and knowledge of Microsoft Office operating systems., * IT Help Desk: 1 year (Preferred)

## Description

· Oversee the daily performance of computer systems.

· Answer user inquiries regarding computer software or hardware operation to resolve problems.

· Enter commands and observe system functioning to verify correct operations and detect errors.

· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

· Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

· Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

· Refer major hardware or software problems or defective products to vendors or technicians for service.

· Develop training materials and procedures, or train users in the proper use of hardware or software.

· Confer with staff, users, and management to establish requirements for new systems or modifications.


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