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# IT Support Analyst

- **Company:** E.A. Sween Company
- **Location:** Woodridge, IL, United States
- **Experience:** Experienced
- **Salary:** $53,391.0 - $74,791.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Networking Hardware, Network Security, Microsoft Office, Network Monitoring, Password Management, Software Systems, Warehouse Management Systems, Information Technology, Laptops
- **Published:** August 4, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17816563?backUrl=%2Fcareer%2F17816563%2FIt-Support-Analyst-Illinois-Chicago

## About the Role

* Associate's degree in information technology or related field, or equivalent experience.

 * 3+ years' Experience providing end-user and infrastructure technical support.

 * Strong customer service, communication, and organizational skills.

 * Ability to troubleshoot issues independently and follow established procedures.

 * Experience monitoring nightly batch schedules and doing basic troubleshooting

 * Experience working with network hardware and software.

 * Experience working with network and security administrative processes such as password management.

Preferred:

 * Experience supporting voice-directed picking systems.

 * Experience in food distribution or logistics environments.

 * Experience working in or supporting systems within a unionized workforce environment.

 * Experience supporting multi-site warehouse operations.

 * Experience supporting ERP and similar software solutions

 * Experience supporting Blue Yonder Warehouse Management System

Physical Demands and Work Environment:

 * Ability to work within an office environment.

 * Must be able to work in a fast-paced, autonomous environment.

 * Must be able to organize, prioritize, multi-task, meet deadlines, act professionally, and maintain information confidentiality.

 * Some travel is required.

## Description

We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.

What You'll Do (Responsibilities)

 * Provide day-to-day technical support for end users, including hardware, applications, and system access issues.

 * Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software .

 * Support employees working in office, manufacturing, and warehouse environments.

 * Escalate complex or unresolved issues to appropriate IT teams

 * Document incidents, resolutions, and procedures in the ticketing system.

 * Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding.

 * Monitor network connectivity identifying and working with network providers to resolve outages.

 * Monitoring nightly batch schedules and doing basic troubleshooting if issues occur

 * Support IT projects and initiatives as assigned.


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