> Markdown version of [/jobs/ext/2585408-it-field-support-specialist](https://www.wearedevelopers.com/jobs/ext/2585408-it-field-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Field Support Specialist

- **Company:** Milestone Technologies, Inc.
- **Location:** Atlanta, United States
- **Contract:** Permanent contract
- **Skills:** Private Networks, Microsoft Windows, Active Directory, Apple Mac Systems, Collaborative Software, Jabber, Office Suite, Remote Access Technology, RSA (Cryptosystem), Cisco WebEx, Wi-Fi Technology, Okta, Connectivity Problems
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/ba0a5369-0417-4d91-9473-c28277119f35

## About the Role

We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client., Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina
Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment
Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes
Ability to follow proper escalation paths
Inviting personality, friendly, and sociable
Ability to take notes and record all interactions and steps taken with users
Ability to keep work area clean and organized
Working knowledge of Active Directory and basic AD administration

## Description

Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
Schedule and communicate travel to regional offices to provide in-person support regularly
Constantly update users on the status of their incidents, requests, or problems
Educate users on basic functions and new technologies to streamline their workflow
Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
Maintain local inventory to ensure replacement equipment is always on hand
Support IT escalations impacting the site
Provide conference room support and maintenance
Coordinate closely with the Office Manager to determine the best course of action when issues arise
Support Local Wallboard maintenance


## Related Videos

- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)