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# IT Helpdesk Support Technician

- **Company:** TIGER RECRUITMENT LTD.
- **Location:** Nottingham, UK
- **Salary:** £25,700.0
- **Contract:** Permanent contract
- **Skills:** Windows Remote Assistance, Software Requirements Analysis
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=daee438b50f672df

## About the Role

Do you have experience in Organizational skills?, · Independent skills

· Team work skills

· Organisational skills

· Good written and oral communication skills

· Passionate about IT

## Description

· Provide technical support; answering support queries via phone, email & self service

· Supporting users via remote assistance, providing a high level of resolution at first contact

· To maintain a high degree of customer service for all support queries, adhering to all service management principles

· To take ownership of user Incidents and be proactive when dealing with user issues

· Respond to requests from users and help them resolve hardware or software requirements

· Support users in the use of IT equipment by providing necessary guidance and advice

· To escalate more complex calls having captured all relevant information in the ticket


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