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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Technician - **Company:** GeoStabilization International - **Location:** Westminster, CO, United States - **Salary:** $63,000.0 - $79,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Business Software, Crystal Reports (Reporting Software), IT Management, Knowledge Management, Power BI, Remote Service Software, Salesforce.Com, SQL Databases, SQL Server Reporting Services, Systems Integration, TeamViewer, Diagnostic Tools, Tools for Reporting, Zendesk, Data Inconsistencies, Legacy Systems, User Administration, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0b4fc3047f9a9917 ## About the Role * Hands-on experience with application ticketing systems (Freshservice, Zendesk, ServiceNow, Jira Service Management, or equivalent). * Bachelors degree * Proficiency with remote support and troubleshooting tools (RDP, TeamViewer, or similar). * Foundational-to-intermediate SQL: able to read and troubleshoot queries, understand table relationships, identify data inconsistencies. * Understanding of ERP systems, business applications, and user access management. * Demonstrated ability to diagnose and troubleshoot complex technical issues (not just memorize solutions). Nice to Have * Experience supporting a rapidly growing or acquisitive organization (onboarding spikes, legacy system integration). * ERP or construction-industry software experience (Vista, Unanet, Viewpoint, or similar). * Hands-on Salesforce administration or configuration experience. * Familiarity with reporting tools (Crystal Reports, SSRS, Power BI) as a foundation for growth into advanced analytics roles. * Experience mentoring colleagues or training users; demonstrated ability to lift others. ## Description * Serve as first-line support for Vista, B2W, Salesforce, and related business applications with an SLA-aware, priority-driven approach. * Triage tickets using ticketing systems (Freshservice, Zendesk, ServiceNow, Jira Service Management, or similar) with discipline around urgency, business impact, and queuing strategy. * Diagnose root causes versus surface symptoms; distinguish between quick fixes (escalate with context) and systemic problems (drive to resolution) with clear judgment. * Use remote support tools (RDP, TeamViewer, etc.) to troubleshoot directly on user machines; ask clarifying questions rather than guessing at vague tickets. Technical Problem-Solving & Escalation * Leverage basic-to-intermediate SQL to troubleshoot data issues: read queries, understand table relationships, identify data inconsistencies. * Escalate complex technical problems with sufficient context and documentation to allow specialists to resolve efficiently. * Follow tickets through to closure and document the outcome; track patterns in escalations to identify systemic improvement opportunities. User Access, Provisioning & Onboarding * Manage user access requests, permissions, and account provisioning across supported applications with strict control and audit discipline. * Lead onboarding for acquired-company users: account provisioning, access setup, Vista/B2W/Salesforce training, and integration into GSI systems. * Communicate with non-technical end users, including newly acquired staff from unfamiliar legacy systems, with clarity and patience. Documentation, Knowledge Management & Continuous Improvement * Maintain clear, searchable documentation for common issues, workarounds, and SOPs; use these as tools to train colleagues and reduce repeat escalations. * Identify systemic issues and propose improvements; participate in process reviews and prioritization discussions with IT leadership. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)