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# It Operations Engineer, Trading Application Support

- **Company:** POINT72, L.P.
- **Location:** New York, United States
- **Experience:** Expert
- **Salary:** $170,000.0 - $250,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Application Performance Management, System Configuration, Linux, Linux System Administration, Office Suite, Windows Desktop
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/46bc8bf7-fb77-40ae-958d-c5ad700c14e5

## About the Role

* Five or more years of application support experience within the financial services industry
 * Hands-on experience supporting Linux environments for production applications and user-facing systems
 * Proven experience installing, configuring, and supporting Windows-based applications in a production environment
 * Ability to diagnose and resolve application performance, compatibility, and connectivity issues under time-sensitive conditions
 * Experience supporting front-office trading environments
 * Strong mindset toward automation and practical use of artificial intelligence to improve support processes
 * Strong written and verbal communication skills, with the ability to collaborate across technology teams and business stakeholders
 * Ability to work from New York, New York, or Stamford, Connecticut
 * Commitment to the highest ethical standards

## Description

* Support investment professionals and trading teams by keeping front-office applications stable, responsive, and ready for daily market activity
 * Install, configure, and maintain Linux- and Windows-based applications that support trading workflows and related operational processes
 * Monitor daily application health, execute start-of-day and end-of-day checks, and address risks before they affect users
 * Partner with engineering teams to improve application resiliency, supportability, and release readiness based on recurring production issues
 * Automate routine support tasks and explore AI-enabled approaches to improve incident response and operational efficiency
 * Document troubleshooting steps, operational procedures, and recurring issues to strengthen knowledge sharing across the support team
 * Assist with production incidents from initial triage through resolution, coordinating across Technology to reduce business impact
 * Communicate clearly with stakeholders during incidents, changes, and follow-up reviews to maintain transparency and trust


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